We always recommend using the Publish feature to export audio and video (and then download the file) instead of the normal export flow. Publish can be up to 10 times faster than exporting audio/video files, and we find it to be more stable than local exports.
It may be helpful to load the source file in a video player on your computer and see if it's also out of sync. If it is:
- Try re-exporting the original file with the same settings
- Try re-exporting the file with a different file extension or encoding
- Reach out to the third-party hardware or software provider for assistance in troubleshooting
Error: Could not get local path for requested asset
This means you're missing a file, maybe because it hasn't finished downloading. Wait for your project to download and try again, or you can replace the file by following this guide.
Error: Cannot create a word with endTime <= startTime
This error may indicate an issue with the Composition's underlying alignment data. To resolve try clicking the Help menu > Debug > Force fix corrupted alignment.
"Export failed" error messages
- "File format is currently not supported by the web beta": If your project contains ProRes or other file formats that do not play back in the web, you also won't be able to export the project. GIF exports do not work on unsupported browsers.
If you run into issues, try exporting with our Desktop app. Alternatively, you can always select the Publish tab and then download your content by clicking the download icon.