Looking for the Descript communities?This page covers how to get help from our team. To connect with other Descript creators on Discord, Facebook, and at live events, visit our community page.
Use the in-app Help menu
Click the Help Center (?) icon in the top-right corner of Descript to quickly access support resources.
- Browse the Descript Help Center: Find step-by-step articles, feature guides, and troubleshooting tips.
- Feature requests: Submit or vote on new ideas. View the feature requests board →
- What’s new: Check out our latest updates in the changelog.
- Contact support: Chat with our bot assistant or get connected with a support team member at web.descript.com/chat.
- Search actions: Access the Action bar to speed up your workflow.
- Keyboard shortcuts: Learn time-saving editing commands.
- Show software licenses: View the open-source licenses Descript uses.
- Debug: Import a project backup. Learn how
Contact the Descript support team
Our team can be reached via live chat and email. We respond as quickly as we can—usually within one business day.Live chat (paid plans only)
Live chat is available Monday–Friday, 5:00 a.m. – 5:00 p.m. PT. To access chat, click the Help (?) icon in the top-right corner of Descript and select Contact support. Our bot will try to help first—if it can’t, you’ll be connected with our support team.- If an agent is available, you’ll be connected for live chat.
- If chat isn’t available, leave a message—we’ll respond by email as soon as possible.
Live chat requires loginYou must be logged into Descript on web or desktop to access live chat.
What to include when contacting support
To help us troubleshoot quickly, please include:- A link to your Descript project (if applicable). Here’s how to find your project link.
- A short screen recording showing the issue.
- Use Descript’s Screen Recorder
- Or your device’s built-in tool: Mac → | Windows →
- Any error messages or unexpected behavior you’re seeing