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If the volume drops whenever two people talk at once, echo cancellation is usually the cause. Each participant’s browser ducks the audio to compensate for perceived echo, so disabling echo cancellation in your next session usually clears it up. See Set up your recording equipment in SquadCast for how to turn it off. Alternatively, the session’s cloud backups can be accessed and downloaded from the Dashboard, unaffected by echo cancellation. Next to the Recent Primary Recordings tab, you can select the Down Arrow and choose the Backup Recordings Option. From there, sessions will be displayed for selection. You can choose your session and select the session’s down arrow to view and download any available backup recordings.