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If a SquadCast recording is missing, cut short, or didn’t save, you can often recover it from a cloud backup. SquadCast captures one automatically during every session, so a network drop, early disconnect, or closed tab doesn’t have to mean lost content.

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Primary vs cloud recordings

SquadCast creates two types of recordings for every session:
  • Primary recordings are captured locally in each participant’s browser and progressively uploaded to SquadCast during the session. They’re higher quality but more sensitive to network issues, browser throttling, or early disconnects.
  • Cloud backup recordings are saved to SquadCast’s servers during the session from a separate network source. They’re more resilient but may have slightly reduced video quality due to compression in poor network conditions.
Cloud backups include both conference-style and isolated track video — all participants’ video feeds may appear combined into one continuous recording. For more on how uploading works, see Progressive Uploads in SquadCast. For tips on preventing recording issues, see Best practices for recording in SquadCast.
If both recordings are incomplete, full recovery may not be possibleMake sure all participants stay in the session until they see the “uploads complete” confirmation.

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Download cloud backup recordings

  1. Go to the Recordings tab in the top-left corner of the Dashboard.
  2. Find the session you need, then select the arrow icon on the right to expand the session drawer.
  3. In the session drawer, expand the Cloud Recording section.
  4. Select Download Recording next to the cloud recording you want to save.
Download cloud recording from SquadCast session drawer