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When using Descript Rooms, users may encounter a few common issues. Follow the steps below to help troubleshoot and resolve them.
Sometimes, recordings may stop uploading, but partial recordings are still available for editing. You’ll be notified once the full recordings are uploaded, and you can replace the partial recordings with the complete versions. To avoid delays, guests are asked to rejoin the room or open the recovery link as soon as possible if their files have stalled. This link allows them to resume uploading their recordings and remains valid for seven days. For instructions on how to use these recovered files, see Recovering and Replacing Stalled Recordings with Descript Rooms.Partial recordings available in Descript Rooms
If you see a low disk space warning in Descript Rooms, your device doesn’t have enough free storage to reliably record or upload session files. This can lead to stalled uploads, recording failures, or lost files.Quick fixes
  • Free up at least 20 GB of local disk space.
  • Close other tabs and applications to free up memory.
  • Bookmark the Descript web editor to enable persistent storage.
  • Clear your browser cache and refresh the page.
    Do not do this if you have files pending recovery.
Other things to try
  • Update your browser to the latest version.
  • Switch from Incognito or Private mode to a normal browser window, or try another browser.
  • Reset site permissions for descript.com and restart the browser.
  • Review
  • Check antivirus or firewall settings that might block Descript.
  • Disable settings that automatically delete site data when the browser closes.
Browser-specific pointersChrome / Edge
  • Go to Settings → Privacy and security → Site settings → View permissions and data stored across sites.
  • Search for descript.com, then clear the data or confirm it isn’t removed on close.
  • Under Cookies and other site data, ensure site data isn’t cleared automatically for descript.com.
Safari
  • Go to Settings → Privacy → Manage Website Data.
  • Find and remove descript.com, then reload the page.
  • If you’re using Private Browsing, switch to a standard window.
We recommend keeping at least 20 GB of free disk space available when using Descript Rooms. Learn more in Descript system requirements.
You may see this error if, while uploading, one of the participants (including yourself) closes the Rooms tab before the upload can be completed. If this happens, encourage all guests (including the host) to rejoin the room or open the recovery link as soon as possible and upload the files. This link allows you to resume uploading your recordings and remains valid for seven days. For instructions on how to use these recovered files, see Recovering and Replacing Stalled Recordings with Descript Rooms.Error importing Rooms recordings
If you find yourself in a situation where you are unable to recover any files after a primary upload has failed, you will have to use the files in the backup folder of your project. This is because the primary files are unavailable and cannot be recovered. Backup recordings in Rooms are captured for each participant in the session. These backups are similar to Zoom-quality recordings and act as a failsafe in case the primary recordings encounter issues. You can find these files by navigating to the Recordings > Room - (date and time) > Backup folder in your project files. You can find steps for how to use these files in the existing sequence here: Recovering and Replacing Stalled Recordings with Descript Rooms.Backup folder for Rooms recordings
If your camera or microphone isn’t accessible, it could be due to the browser’s site data settings. This may cause a blank video feed, and a small icon will appear in the address bar. To resolve this, ensure that your settings for web.descript.com are set to Allow site to save data. You can do this by clicking the icon in the address bar and adjusting the settings.Browser site data settings for web.descript.com
If any of your high-quality uploads stalls, have your guests rejoin the room or share the recovery link with your guests to enable them to resume their uploading as soon as possible. This link is valid for seven days, ensuring that any interrupted uploads can be attempted to be recovered. If the upload resumes, it will not be shown in the Room, but partial recordings will be available for editing while they upload. Once the full recordings are uploaded, you’ll be notified, and you can replace the partial recordings with the complete versions. To avoid delays, guests are asked to open the recovery link as soon as possible if their files have stalled. This link allows them to resume uploading their recordings and remains valid for seven days. For instructions on how to use these recovered files, see Recovering and Replacing Stalled Recordings with Descript Rooms.High-quality upload stalled in Rooms
If you accidentally close your tab during an ongoing recording, you can use the recovery link to try to resume any incomplete uploads.
You may see this error if your network fully disconnects. If this happens, your primary recordings will still be stored in your browser. We encourage guests and/or hosts to rejoin the room or open the recovery link as soon as possible and upload the files. This link allows you to resume uploading your recordings and remains valid for seven days. For instructions on how to use these recovered files, see Recovering and Replacing Stalled Recordings with Descript Rooms.
This may happen if you were removed from the Room by a host. If the host did not remove you and this removal is unexpected, work with the host to rejoin the Room.You were removed from the call message in Rooms
If you’re noticing that your video recording has a lower frame rate (FPS) in Descript Rooms, there are a few potential reasons for this:
  • CPU and browser limitations: Descript Rooms automatically adjusts the frame rate based on your system’s performance. Lower FPS can occur if your computer’s CPU is overtaxed or unable to process the video encoding in real time. This is especially common with high-resolution recordings like 4K, which can be demanding on certain systems, particularly on Windows.
  • Screen sharing: When sharing screens, the FPS of your screen share (not your video) may drop intentionally because screen sharing generally involves less motion compared to regular video recordings, reducing the need for higher frame rates.
  • Power settings on Windows: If you’re using a Windows device, the system’s power profile may affect recording performance. A power profile set to Best power efficiency or Balanced can significantly limit the CPU performance, leading to lower FPS. Ensure your power profile is set to Best performance to allow Descript Rooms to utilize the full capabilities of your system.
How to improve FPS in your recordings:
  • Restart your computer: A simple reboot before you begin recording can free up system resources and reduce the load on your CPU.
  • Close other applications: Make sure no other high-demand software is running during your recording to allow Descript Rooms to utilize more of your system’s processing power. This includes ensuring your browser has access to the maximum available resources.
  • Check your recording resolution: Higher resolutions like 4K demand more processing power. If possible, lower your resolution to improve frame rate performance. To adjust this, check the settings in your camera software and set it to a lower resolution, such as 1080p, for better performance during recordings.
  • Adjust your power settings (Windows): On Windows, ensure your Power mode is set to Best performance. You can change this in your system’s power settings by navigating to Settings > System > Power & sleep, then selecting Best performance from the power mode dropdown.\ Windows power mode set to Best performance
If you’re unsure about the quality of your recording setup or are facing consistent issues, we strongly recommend testing your setup by recording a short sample with lower resolutions and fewer background processes. This simple step can ensure optimal recording performance and help prevent any FPS drops in the future.
To confirm if your device supports 4K recording:
  • Open Chrome and go to: chrome://media-internals/
  • Open Edge and go to: edge://media-internals/
  • Look under the Video Capture tab to check your device’s supported resolutions.
If 4K is not listed, your device may not support 4K video capture with Descript.