This page will guide you through some of the most common issues using our export destination and how to resolve them.
The export button is inactive; 'Disabled while syncing media' error
Your project files may still be syncing, or a file failed to upload.
- Make sure your project is fully synced. Learn more about checking your sync status..
- Open the Project panel and look for files with a red hazard icon.
- Hover over the file name, open the options menu, and select Replace File.
- Re-upload your local copy.
If issues persist, contact support with a link to your project.
Try exporting your project locally first
Use the video export or audio export Local export option. If the project exports successfully, re-import the file into a new project, then export using the Descript (web link) destination.
My audio or video plays back correctly in Descript but is not in sync after exporting to a Descript (web link)
Try using the Repair video timestamps tool.
If that doesn’t help, export locally using video or audio options, re-import, then try exporting again to Descript (web link).
I can not export my video project to Buzzsprout
Buzzsprout only uses the audio portion of videos. For large projects, convert to audio-only to avoid export errors.
Insufficient permissions error when exporting to YouTube
- Click Export in the top right of your composition.
- Click Switch accounts, then sign in to YouTube.
- Check all permissions, then click Continue.
- Try exporting again.
I imported files using Edit in Descript
- Download the original source files to your computer.
- Use Replace file to update your project.
- Re-export your project.