Troubleshooting in SquadCast
Looking for help with common issues with SquadCast? Find answers below.
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Why is there an emoji / reaction in my recording?
Apple's new desktop (Sonoma) and mobile OS (iOS 17) updates added th...
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Troubleshooting files that appear to be cut short, partial, unfinished, or incomplete
For all session recordings, SquadCast creates two sets of files: pri...
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Will I be billed for SquadCast and Descript?
SquadCast will not cost extra with an existing Descript subscription...
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Troubleshooting SquadCast recordings not appearing in Descript
When going through the Edit in Descript flow, a secondary tab should...
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Troubleshooting hearing a guest while using Bluetooth headphones in SquadCast
While Bluetooth devices can be utilized, we typically recommend opti...
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Can you blur or add a virtual background while recording in SquadCast?
Unfortunately, SquadCast doesn't currently support virtual backgroun...
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My SquadCast recording is choppy, but the backup file looks and sounds great
Sometimes, primary recordings may have trouble fully rendering. In ...
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My SquadCast recording has skipping or pitching up sounds
The issue of a recording skipping or pitching up sounds usually aris...
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Troubleshooting network issues in SquadCast
If you happen to encounter difficulties with your network connection...
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Troubleshooting and general guidelines when recording with SquadCast
Managing Video and Bandwidth Bandwidth Considerations: If the netw...
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Troubleshooting when two people are talking the volume gets lowered
If you hear when two people are talking, the volume gets lowered; th...
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Doing a test recording in SquadCast
It can often help to do a short test ~30-second test recording with ...
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I do not see the option in Descript to link to SquadCast
This can be caused by the version of Descript you are using being ol...
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My Dolby mastered files from SquadCast are not importing into Descript
If you are importing Dolby mastered files, an import may fail if you...
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Why do my SquadCast recordings have inconsistent frame rates?
SquadCast records using a Variable Frame Rate, but we do our best to...
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Troubleshooting no video or camera feed in SquadCast
If your camera feed is missing when recording in SquadCast, the came...
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There was an issue while recording, where can I find the backup recordings?
If a primary recording isn't available for any reason, we'd suggest ...
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What to do if a team member does not receive the SquadCast email invite
If an automated invite is blocked by inbox security or not received,...
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When doing a screen share in SquadCast, will it come in as a separate video?
All screen shares done in SquadCast will be recorded separately from...
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How to re-render a video in SquadCast that has not finished uploading or processing?
A re-render can be tried if a recording is still processing in Squad...
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My SquadCast recording has no video
If a primary recording isn't available for any reason, we'd suggest ...
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Can I have a show manager in the background who has control of the setup and manages the call without being in the actual recording?
Account owners can invite team members at no extra charge to join an...
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How can I record with multiple microphones or cameras?
Recording multiple cameras or microphones for a single guest isn't s...
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Will my SquadCast session links change when I update the session
Yes, session links can visually appear differently for internal purp...
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I am seeing a message that says: Your SquadCast Account Is Frozen
If you are seeing this message, this means that we were unable to pr...
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How might I integrate SquadCast with other third-party apps?
You may find that some of your favorite apps or services do not alre...