Top ups let you purchase additional Media Minutes or AI Credits when you've used your monthly allowance. They're designed for temporary production spikes — when you need more usage this month but don't want to upgrade your entire plan.
Top ups are only available on Creator and Business plans, shared across all members of your Drive, and expire 12 months after purchase. Top up credits/minutes are only used after your monthly allowance has been exhausted.
Looking to view your current usage? See Track and understand your Media minutes and AI Credits.
Bonus top ups for annual Creator and Business subscribers
Subscribe to an annual Creator or Business plan and get bonus top up AI credits and media minutes. See offer details
This article covers:
- Top ups allow you to purchase additional usage beyond your plan's monthly allowance. To understand how usage is measured, see Understanding Media Minutes and AI Credits.
- Top ups aren’t available on Legacy or Sunset plans. If you’re still using one of these plans, you can only purchase additional transcription hours. Learn more about Legacy and Sunset plans or upgrade to one of our current plans with Media Minutes and AI Credits.
How to purchase a top up
When you're close to running out of Media Minutes or AI Credits, you'll see a message letting you know you've reached your limit.
To purchase top ups:
- Open your App Settings. Click your profile photo in the top-right corner of the window, then select Settings from the dropdown menu.
- Click the Plan tab in the left-hand pane, then select the Add top ups button.
- Select a bundle of AI Credits and/or media minutes.
- Complete the purchase.
Your top up will be available immediately and shared across all members of your Drive.
Should I buy a top up or upgrade my plan?
Buy a top up if:
- You're experiencing a temporary spike in usage this month
- You're working on a time-sensitive project with a deadline
- You want to avoid the long-term commitment of a higher monthly plan
Upgrade your plan if:
- You consistently run out of Media Minutes or AI Credits monthly
- You need additional resources beyond usage (such as more seats or storage)
- You want to access premium features only available on higher-tier plans
Top ups roll over month-to-month for up to 1 year from purchase. They're only used after you've exhausted your plan's monthly Media Minutes and AI Credits. If you find yourself regularly purchasing top ups, upgrading to a plan with higher monthly limits will likely be more cost-effective.
Keep in mind that Top Up purchases are non-refundable. See our Refund Policy for full details.