Troubleshooting in Descript

Looking for help with common issues with Descript? Find answers below.

Recording performance issues: low frame rate or sync problems
Descript may display a warning like “Low frame rate detected”, “Vide...
Troubleshooting editor performance and playback issues in Descript
If your Descript project is slow, glitchy, or lagging, this guide wi...
Troubleshooting Issues with Descript Rooms
When using Descript Rooms, users may encounter a few common issues. ...
Troubleshooting: Descript project won’t load, doesn't open, or is stuck
Having trouble opening a project in Descript? If your project isn’t ...
The Descript status page
If you're encountering unexpected issues with Descript that aren’t d...
Why Is My Import or Upload Taking So Long?
When you import a file into Descript, the time it takes to process d...
Remove Embedded Subtitles in Locally Exported Videos
When you use Local export a video file from Descript, subtitle cards...
Frequently Asked Questions About Descript Rooms
Can I schedule a Rooms session in advance? Rooms doesn't have buil...
Recover and replace stalled Rooms recordings
If a Rooms recording fails to upload or gets stuck during the upload...
Why is there an emoji / reaction in my recording?
Apple's new desktop (Sonoma) and mobile OS (iOS 17) updates added th...
Troubleshooting failed payments
We recommend trying these standard solutions if your payment fails a...
Troubleshooting signing into your Descript account
If you can't log in to Descript, this article provides a number of s...
Error: "invalid email" when trying to update the account email address
This error occurs when attempting to change the email to an email ad...
How to resolve network connection issues
Descript relies on an internet connection to power many key features...
Find and create project backup files
Descript automatically creates backup files as you work. These backu...
Troubleshooting a project that isn't saving
On rare occasions, usually due to local network instability, your pr...
Troubleshooting and recovering project edits that appear to have disappeared
If the unexpected happens and changes or edits you've made to your p...
Recover a lost Descript recording
If Descript freezes, your upload gets stuck, or you lose a file whil...
Troubleshooting missing file errors
Sometimes, you'll get an error on export that Descript can't find a ...
Troubleshooting video and audio issues when using the Local export destination
We recommend using the Descript (web link) export destination to exp...
Troubleshooting audio and video sync issues
This article offers troubleshooting steps to resolve sync issues in ...
Fix color problems when importing HDR videos into Descript
When importing an HDR video into Descript, you may notice color issu...
How to avoid and resolve YouTube copyright strikes when using stock media
If you use Descript’s stock media in videos you publish to platforms...
Correcting misspelled captions after uploading to YouTube
You may notice that after uploading your completed video to YouTube ...
Troubleshooting and using AI speakers
This page answers some of the most common questions and issues when ...
Troubleshooting GPU (Graphics Card) related issues
You may encounter various issues with Descript caused by GPU drives ...
Video preview window not appearing on macOS
Some users may run into an issue where the video preview window does...
Troubleshooting issues with installing Descript
If you’re having issues installing Descript, here are some tips to h...
Troubleshooting recording device connection issues
If you're having trouble connecting an external recording device, he...
Troubleshooting issues with Descript's recorders
Issues with recording in Descript can typically be caused by a few d...