Troubleshooting in Descript

Looking for help with common issues with Descript? Find answers below.

Troublshooting Issues with Eye Contact (beta)
The Eye Contact feature in Descript simulates natural eye contact wi...
Capturing Computer Audio When Recording a Window or Screen in Rooms and Web (MacOS)
By default, on MacOS, audio can only be captured from ...
Transitioning from Descript Classic to Storyboard
As Descript evolves, we have had to phase out Descript Classic proje...
Frequently Asked Questions About Descript Rooms (Beta)
What are the video attributes? Framerate, bit rate, audio bit rate...
Troubleshooting Issues with Descript Rooms (Beta)
When using Descript Rooms, users may encounter a few common issues. ...
Recovering and Replacing Stalled Recordings with Descript Rooms (Beta)
In rare circumstances, a participant's recording may never finish up...
Troubleshooting Issues with Importing Zoom Recordings
This page provides detailed information on common issues you might e...
Troubleshooting transcript alignment issues
Sometimes, the words in your transcript might not align perfectly wi...
Understanding Descript Export Settings and File Quality
Why Did My File Size Change Between Import and Export? When you impo...
Why are some Underlord actions disabled?
To help users understand why some actions may appear disabled, hover...
Troubleshooting issues with timeline exports
Timeline export allows users to transfer their projects to other com...
Emoji characters do not render correctly when publishing
Emoji characters may not render properly in your published videos, i...
Troubleshooting failed payments
We recommend trying these standard solutions if your payment fails a...
Troubleshooting signing into your Descript account
If you can't log in to Descript, this article provides a number of s...
Error: "invalid email" when trying to update the account email address
This error occurs when attempting to change the email to an email ad...
How to resolve network connection issues
Many features in Descript require an Internet connection. Some of th...
How to find and create project backup files
Descript periodically creates backup files of your projects, which c...
Troubleshooting a project that isn't saving
On rare occasions, usually due to local network instability, your pr...
Troubleshooting Descript projects not loading or opening
If you’re unable to load a Descript project or are seeing an error m...
Troubleshooting and recovering project edits that appear to have disappeared
If the unexpected happens and changes or edits you've made to your p...
How to recover a lost recording made with the in-app recorder
Applicable to main editor recordings only This article provides ste...
Troubleshooting missing file errors
Sometimes, you'll get an error on export that Descript can't find a ...
Splitting a transcript into individual speaker files
Have you ever received an interview transcript from a third party an...
Troubleshooting video and audio export issues
We recommend using the Publish feature to export audio and video (an...
Troubleshooting audio and video sync issues
This article offers troubleshooting steps to resolve sync issues in ...
Imported video looks washed out in Descript
When importing an HDR video into Descript, the video may seem to hav...
Unable to toggle capitalization or punctuation on Windows
Some Windows laptops may disable the trackpad while typing. This can...
Troubleshooting transcription issues
Here are some tips for troubleshooting transcription issues you may ...
How to avoid and resolve YouTube copyright strikes when using stock media
When you use stock media from Descript in your content and publish i...
Correcting misspelled captions after uploading to YouTube
You may notice that after uploading your completed video to YouTube ...