Troubleshooting in Descript
Looking for help with common issues with Descript? Find answers below.
-
Recording performance issues: low frame rate or sync problems
Descript may display a warning like âLow frame rate detectedâ or âVi...
-
Troubleshooting editor performance and playback issues in Descript
If your Descript project is slow, glitchy, or lagging, this guide wi...
-
Troubleshooting avatars
If you're experiencing issues with avatars in Descript, such as prob...
-
Troubleshooting Issues with Eye Contact
The Eye Contact effect simulates natural eye contact with your audie...
-
Troubleshooting Issues with Descript Rooms
When using Descript Rooms, users may encounter a few common issues. ...
-
Troubleshooting transcript alignment issues
Although Descriptâs transcription is up to 95% accurate with high-qu...
-
Troubleshooting AI image and video generation errors
Seeing an error when using Descriptâs AI tools to generate images or...
-
Troubleshooting: Descript project wonât load, doesn't open, or is stuck
Having trouble opening a project in Descript? If your project isnât ...
-
The Descript status page
If you're encountering unexpected issues with Descript that arenât d...
-
Why Is My Import or Upload Taking So Long?
When you import a file into Descript, the time it takes to process d...
-
Remove Embedded Subtitles in Locally Exported Videos
When you use Local export a video file from Descript, subtitle cards...
-
Frequently Asked Questions About Descript Rooms
What are the video/audio attributes (frame rate, bit rate, sample ...
-
Recover and replace stalled Rooms recordings
If a Rooms recording fails to upload or gets stuck during the upload...
-
Troubleshooting Issues with Importing Zoom Recordings
This page provides detailed information on common issues you might e...
-
Why is there an emoji / reaction in my recording?
Apple's new desktop (Sonoma) and mobile OS (iOS 17) updates added th...
-
Troubleshooting failed payments
We recommend trying these standard solutions if your payment fails a...
-
Troubleshooting signing into your Descript account
If you can't log in to Descript, this article provides a number of s...
-
Error: "invalid email" when trying to update the account email address
This error occurs when attempting to change the email to an email ad...
-
How to resolve network connection issues
Descript relies on an internet connection to power many key features...
-
Find and create project backup files
Descript automatically creates backup files as you work. These backu...
-
Troubleshooting a project that isn't saving
On rare occasions, usually due to local network instability, your pr...
-
Troubleshooting and recovering project edits that appear to have disappeared
If the unexpected happens and changes or edits you've made to your p...
-
Recover a lost Descript recording
If Descript freezes, your upload gets stuck, or you lose a file whil...
-
Troubleshooting missing file errors
Sometimes, you'll get an error on export that Descript can't find a ...
-
Troubleshooting video and audio issues when using the Local export destination
We recommend using the Descript (web link) export destination to exp...
-
Troubleshooting audio and video sync issues
This article offers troubleshooting steps to resolve sync issues in ...
-
Imported video looks washed out in Descript
When importing an HDR video into Descript, the video may seem to hav...
-
Unable to toggle capitalization or punctuation on Windows
Some Windows laptops may disable the trackpad while typing. This can...
-
Troubleshooting transcription issues
Here are some tips for troubleshooting transcription issues you may ...
-
How to avoid and resolve YouTube copyright strikes when using stock media
If you use Descriptâs stock media in videos you publish to platforms...