Troubleshooting in Descript

Looking for help with common issues with Descript? Find answers below.

Troubleshooting editor performance and playback issues in Descript
If your Descript project is slow, glitchy, or lagging, this guide wi...
Troubleshooting avatars
If you're experiencing issues with avatars in Descript, such as prob...
Troubleshooting Issues with Eye Contact
The Eye Contact feature in Descript simulates natural eye contact wi...
Troubleshooting Issues with Descript Rooms
When using Descript Rooms, users may encounter a few common issues. ...
Troubleshooting transcript alignment issues
Although Descript’s transcription is up to 95% accurate with high-qu...
Image Generation Rejected Based on Content – How to Replace the Placeholder Image
When using the AI video maker, you may encounter placeholder scenes ...
This speaker will be removed June 30, 2025
We’re making some improvements to our AI voice system to deliver fa...
This version of Descript is no longer supported
To continue using Descript, you'll need to update to the latest vers...
The Descript status page
If you're encountering unexpected issues with Descript that aren’t d...
Why Is My Import or Upload Taking So Long?
When you import a file into Descript, the time it takes to process d...
Remove Embedded Subtitles in Locally Exported Videos
When you use Local export a video file from Descript, subtitle cards...
Capturing Computer Audio When Recording a Window or Screen in Rooms and Web (MacOS)
By default, on MacOS, audio can only be captured from ...
Frequently Asked Questions About Descript Rooms
What are the video attributes? Framerate, bit rate, audio bit rate...
Recovering and Replacing Stalled Recordings with Descript Rooms
In rare circumstances, a participant's recording may never finish up...
Troubleshooting Issues with Importing Zoom Recordings
This page provides detailed information on common issues you might e...
Understanding Descript Export Settings and File Quality
Why Did My File Size Change Between Import and Export? When you impo...
Why are some Underlord actions disabled?
To help users understand why some actions may appear disabled, hover...
Why is there an emoji / reaction in my recording?
Apple's new desktop (Sonoma) and mobile OS (iOS 17) updates added th...
Emoji characters do not render correctly when exporting to Descript (web link)
Emoji characters may not render properly in your exported videos, in...
Troubleshooting failed payments
We recommend trying these standard solutions if your payment fails a...
Troubleshooting signing into your Descript account
If you can't log in to Descript, this article provides a number of s...
Error: "invalid email" when trying to update the account email address
This error occurs when attempting to change the email to an email ad...
How to resolve network connection issues
Descript relies on an internet connection to power many of its key f...
How to find and create project backup files
Descript periodically creates backup files of your projects, which c...
Troubleshooting a project that isn't saving
On rare occasions, usually due to local network instability, your pr...
Troubleshooting and recovering project edits that appear to have disappeared
If the unexpected happens and changes or edits you've made to your p...
How to recover a lost recording made with the in-app recorder
Applicable to main editor recordings only This article provides ste...
Troubleshooting missing file errors
Sometimes, you'll get an error on export that Descript can't find a ...
Troubleshooting video and audio issues when using the Local export destination
We recommend using the Descript (web link) export destination to exp...
Troubleshooting audio and video sync issues
This article offers troubleshooting steps to resolve sync issues in ...