This happens when your script is using a multitrack sequence with misaligned tracks. To fix this:

• Open the sequence and adjust your tracks' alignment.
• If your sequence contains multiple tracks with the same speaker, exclude from your script any extra tracks with that speaker. 

This can occur when your script utilizes a multitrack sequence with improperly aligned tracks. To resolve this issue:

• Access the sequence and adjust the alignment of your tracks.
• When your sequence includes multiple tracks featuring the same speaker, remove any extra tracks from your script with that speaker.

If the automatic transcript is stuck or not starting:

• Make sure the files you've imported or recorded have been fully processed and uploaded to the cloud. You can monitor file syncing from the app.
• Re-upload the original file with the Replace file tool. Replace File will not cause you to lose any content edits. Replace file often resolves issues with the transcription process as well as stalled or failed file uploads.
• Make sure you are using a stable internet connection.
• Check our status page to see if there are any ongoing issues.

If your transcript isn’t as accurate as you’d like, it may help to try a different transcription style.

To adjust your transcription provider:

1. Open your App Settings.
2. Select a provider from the Transcription provider dropdown menu.
3. Navigate back to your project and locate your file.
4. Open the file options menu, then select re-transcribe from the menu.

You can re-transcribe your media file with a different style at any time, and it won’t count against your monthly transcription time.

Occasionally, users may encounter a stereo source file that contains a significant amount of phasing or delay between the left and right channels, which prevents your file from being appropriately transcribed and may return a blank or inaccurate transcript. This provides a workaround for the problem and gets your transcription up and running.

How to resolve the issue

Audio files

1. Click on the dropdown arrow next to the project name and select Project Settings. If it's not already, toggle off Optimize computer storage. This will make sure your newly created files are of original quality instead of optimized.
2. Click Save Changes.
3. Select Project panel on the right-hand side of Descript.
4. Look for the Files section.
5. Find your file, click to the right of the file's name, and choose Separate into mono files. This will create two new files based on channel 1 and channel 2 of your file.
6. Click  next to either of the new files and select Transcribe file.
   1. You can click on each of the two files and select Play in the preview window to see if one is preferable over the other.
7. Now that the new file is transcribed, click Insert into script, and you'll see your transcription in the script editor ready to be edited.

Video files

1. Open the video in Quicktime or a similar application and export it as an audio-only file.
2. In your Descript project, select the Project panel on the right-hand side of the editor and look for the Files section.
3. Add the audio file to your project.
4. Split the audio-only file to mono and transcribe the mono file (See steps 3 to 5 above).
5. Select both your original video file and the transcribed audio file and click Create sequence. This will open the sequence in the Sequence editor.
6. Right-click the video track and select detach audio. This will split the video's audio onto a separate track.
7. Select the detach audio track, and click Delete track in the sidebar. 
8. Select Done to return to the main editor.
9. In the Project panel locate your sequence in the Files section, and click Insert into script, and you'll see your transcription in the script editor ready to be edited.
10.  Optional: if you want to create a single rendered file from the multitrack sequence you create, you'll need to use the Flatten tracks feature after adding the sequence to your script.

Phase prevention

Phasing issues in recorded speech are generally created when two microphones have been used to record a single speaker but one of the microphones was placed at a particular distance away from the source/other microphone.

To avoid an out-of-phase signal, the second microphone should be placed immediately adjacent to the first microphone. Alternatively, you can apply the "3-1 rule":

1. Measure the distance between the first microphone and the source (the individual who will be speaking)
2. Make sure the second microphone is at least three times that distance away from the first microphone.