Here are some tips for troubleshooting transcription issues you may encounter.
This occurs when your script utilizes a multitrack sequence with improperly aligned tracks. To resolve this issue:
If automatic transcript is stuck or not starting:
- Make sure the files you've imported or recorded have been fully processed and uploaded to the cloud. You can monitor file syncing from the app.
- Make sure you are using a stable internet connection.
- Use Replace file from the media library to re-trigger transcription. Click here to learn how to replace files.
- Check our status page to see if there are any ongoing issues.