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Solving transcription issues

Here are some tips for troubleshooting transcription issues you may encounter.


Transcript is broken up into one or a few words per line

This happens when your script is using a multitrack sequence with misaligned tracks. To fix this:

Transcript corrections and speaker labels disappearing

This occurs when your script utilizes a multitrack sequence with improperly aligned tracks. To resolve this issue:

Transcription not starting or is stuck

If automatic transcript is stuck or not starting:

White-glove transcription hasn't arrived
Human-powered transcription is generally complete within the same business day. However, it can take up to 3 business days for a completed transcript to appear in rare cases. If your transcript still has not arrived after 3 business days, please reach out to Descript Support for assistance.
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