Troubleshooting
Troubleshooting in Descript
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Remove Embedded Subtitles in Exported Videos
When you export a video file from Descript, subtitle cards are autom...
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Troubleshooting Issues with Eye Contact
The Eye Contact feature in Descript simulates natural eye contact wi...
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Capturing Computer Audio When Recording a Window or Screen in Rooms and Web (MacOS)
By default, on MacOS, audio can only be captured from ...
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Transitioning from Descript Classic to Storyboard
As Descript evolves, we have had to phase out Descript Classic proje...
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Frequently Asked Questions About Descript Rooms
What are the video attributes? Framerate, bit rate, audio bit rate...
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Troubleshooting Issues with Descript Rooms
When using Descript Rooms, users may encounter a few common issues. ...
Troubleshooting in SquadCast
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Why is there an emoji / reaction in my recording?
Apple's new desktop (Sonoma) and mobile OS (iOS 17) updates added th...
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Troubleshooting files that appear to be cut short, partial, unfinished, or incomplete
For all session recordings, SquadCast creates two sets of files: pri...
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Will I be billed for SquadCast and Descript?
SquadCast will not cost extra with an existing Descript subscription...
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Troubleshooting SquadCast recordings not appearing in Descript
When going through the Edit in Descript flow, a secondary tab should...
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Troubleshooting hearing a guest while using Bluetooth headphones in SquadCast
While Bluetooth devices can be utilized, we typically recommend opti...
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Can you blur or add a virtual background while recording in SquadCast?
Unfortunately, SquadCast doesn't currently support virtual backgroun...