If the primary recording isn’t available or fails to render, you can access and download the session’s cloud backups—our built-in recovery method. SquadCast automatically creates cloud backups of every session. Once all participants leave the session, cloud backups will be available in your dashboard.

To avoid this in future sessions, session hosts can monitor participant uploads in real-time by clicking the recordings icon in the lower right corner of the screen.

Hosts can click on a participant’s name to check uploads and view real-time warnings. This feature ensures files upload correctly throughout the session.

We recommend prioritizing your network connection when recording. Here's a few steps that can help:

• Keep SquadCast as the focused tab during recording. Web browsers tend to throttle background tabs, which can result in dropped frames and audio/video synchronization issues.
• Remain in session until recordings have been fully uploaded and rendered. Our Best Practices guide has more details about how to get the best recording possible from SquadCast.