# App settings Source: https://help.descript.com/account-and-app-settings/app-settings Adjust app settings like appearance, transcription defaults, and drive preferences. Manage your account, drive, and editor preferences from the Settings menu. Settings are organized into three groups: **General** (applies across all drives), **Account** (profile, AI models, connected apps), and **Drive** (settings for the selected drive). ## Open the app settings menu Press `Cmd/Ctrl + ,` from anywhere in Descript to open Settings. This works from the [drive view](/descript-tour/drive-view) or an open project. * **From the drive view header:** Click your profile icon in the top-right corner and select **Settings**.
Opening Settings from the profile icon in the drive view header * **From the drive view:** Click the drive selector in the top-left corner and choose **Settings**.
Opening Settings from the drive selector in the drive view * **From an open project:** Click the menu icon in the top-left corner of the editor and select **Settings**.
Opening Settings from the editor menu in an open project If you belong to multiple drives, select the correct drive from the dropdown at the top of the Drive section before making changes. ## General | Setting | Description | | ---------------------- | --------------------------------------------------------------------------------------------------------------- | | **Default project** | Choose whether new projects default to video or audio-only compositions. | | **Default AI speaker** | Set the default [speaker label](/script-editing/speakers) for new [Write mode](/ai-speech/write-mode) projects. | | **Appearance** | Select Light, Dark, or match your system settings. | ### Transcription settings | Setting | Description | | -------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Default transcription language** | Set to Auto by default. Choose from [any supported language](/script-editing/supported-transcription-languages) for automatic transcription. | | **Always ask before transcribing** | Prompts you to confirm the language before transcription begins. Useful if you work in multiple languages or don't want a file transcribed immediately after import. | | **Automatically detect speakers** | When enabled, Descript asks for confirmation before running speaker detection. [Learn more about detecting speakers](/script-editing/speaker-detection). | | **Automatically add frequent corrections to transcription glossary** | Automatically adds a word or phrase to your [transcription glossary](/script-editing/transcription-glossary) after you manually correct it three or more times. | | **Notify of transcription glossary updates** | Displays a notification whenever an entry in your transcription glossary is added or changed. | ### Advanced settings | Setting | Description | | --------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Automatic volume levels** | Applies -16 dB loudness normalization by default. Override this per project. | | **Show volume in decibels** | Display volume levels in decibels (dB) instead of percentages. | | **Use room tone on gap clips** | Adds [room tone](/effects-animations-transitions/room-tone) to gap clips. Override this per project. | | **Apply Smart transitions** | Automatically adds [Smart transitions](/effects-animations-transitions/smart-transitions) between scenes. | | **Show wordless media in script** | Display waveforms for non-speech media in the script. | | **Force software video decoding** | Disable GPU-based video decoding and use your CPU instead. Helpful if you see blank previews, editor freezing, or playback stalls. | | **Default translation style** | Select between Auto, Match Timing, or Direct Translation styles. [Learn more about translation styles](/repurpose/translate-overview). | | **Always show usage info** | Toggle whether to always display [AI credit & media minute usage](/billing-payments-plans/track-and-understand-your-media-minutes-and-ai-credits) info in the app. This setting does not affect Enterprise drives. | ### Labs Enable early-stage features to test and share feedback. ## Account ### AI models Set the default AI model for [Underlord](/getting-started/underlord-beta-your-ai-co-editor-in-descript), [transcription](/script-editing/automatic-transcription), and [generative media](/generative-media/generate-media) (Image, Video, [AI Speech](/ai-speech/tts), [Avatars](/generative-media/overview)). You can also override the model for a specific session directly in the editor. Different models balance quality, speed, and AI Credit usage. Availability may vary by plan. [Learn more about generative image and video models](/generative-media/models). The AI models settings panel showing model selection for Underlord, Transcription, and generative media ### Connected apps | Integration | Description | | ------------ | -------------------------------------------------------------------------------------------------------------------------- | | **LinkedIn** | Connect your LinkedIn account to [add Descript capabilities to your LinkedIn profile](/account-and-app-settings/linkedin). | | **Zoom** | [Connect your Zoom account](/add-and-manage-media/zoom) to import recordings directly into Descript. | ### Descript MCP Connect Descript to external AI assistants like [Claude](/api-and-mcp/mcp-claude), ChatGPT, and Cursor. The Descript MCP tab includes connect buttons for each supported assistant, plus your unique MCP URL for use with other compatible clients. For setup instructions, see [Use Descript with an AI assistant (MCP)](/api-and-mcp/mcp). ### API tokens Generate and manage API tokens for connecting Descript to external tools and workflows. [Learn more about the Descript API](/api-and-mcp/api). See also: [Use Descript with an AI assistant (MCP)](/api-and-mcp/mcp-claude). ## Drive Drive settings apply to the currently selected drive. If you belong to multiple drives, use the drive selector dropdown at the top of the Drive section to switch between them. ### Preferences The Preferences tab controls drive identity and publish privacy settings. | Setting | Description | | ------------------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Drive logo** | Upload a logo for your drive. | | **Drive name** | Change the display name of your drive. | | **Enable editors to invite editors to the drive** (Enterprise only) | Allow editor-role members to send drive invitations to other editors. | | **Enable sharing to anyone with the link and publishing to third-party hosting solutions** (Enterprise only) | Controls whether members can share projects via link or publish to third-party platforms. | | **Enable public sharing with search engine indexing** (Enterprise only) | Allow published share pages to be indexed by search engines. | | **Default publish privacy** | Set the default privacy level for published share pages. | | **Default new projects to personal workspace** (Enterprise only) | When enabled, new projects save to each member's personal workspace instead of the general workspace. [Learn more about workspaces](/team-management/workspaces). | ### Members View, invite, and manage drive members. Filter by role or workspace. [Learn more about drive membership roles](/team-management/invite). ### Workspaces (Enterprise only) Create, rename, and manage custom workspaces. Change workspace visibility (open or private), manage members, and delete workspaces. [Learn more about workspaces](/team-management/workspaces). ### Plan View your current plan, compare plans, and manage your subscription. [Learn more about managing your subscription](/billing-payments-plans/manage). ### Usage Track media minutes, AI credits, and other usage across your drive. [Learn more about tracking your AI credits and media minutes](/billing-payments-plans/track-and-understand-your-media-minutes-and-ai-credits). ### Invoices View upcoming invoices, and view and download past invoices for your drive. Learn more about viewing your [invoice history.](/billing-payments-plans/invoice-history) # Manage connected apps Source: https://help.descript.com/account-and-app-settings/connected-apps Review and remove third-party apps connected to your Descript account. Manage third-party apps with access to your Descript account. We recommend reviewing this list after you [change your password](/account-and-app-settings/password-reset). If you would like to cancel an app’s access to your account: 1. Open [App Settings](/account-and-app-settings/app-settings) with `Command/Control + , (comma)` 2. In the settings menu that opens, select the **Profile**tab from the left sidebar. 3. Under the **Manage apps connected to your account** section, select **Cancel access** to remove an application from the list of authorized apps. App settings showing connected apps # Create additional drives Source: https://help.descript.com/account-and-app-settings/create-additional-drives Set up a separate drive with its own billing, seats, and members to keep teams, clients, or projects fully isolated. Your Descript account can belong to multiple drives, each with its own subscription, billing, members, and workspace. This makes it easy to manage separate teams, projects, or clients. **Drive creation is restricted for SSO users** Accounts managed through single sign-on (SSO) can't create additional drives. If you need another drive, contact your Admin. ## Create a new drive 1. [Sign in](https://web.descript.com) to Descript. 2. Open Settings with `Cmd/Ctrl + ,` or navigate to [App Settings](/account-and-app-settings/app-settings) manually. 3. In the left sidebar, click the **+** button next to the **Drive** section header.\\ Creating a new drive in Descript Settings 4. Name your new drive. 5. Choose your plan and billing cycle. 6. Add any additional seats or transcription time. Choose your payment method, then click **Create new drive**.\\ Create new drive confirmation screen ### Paid seats Each drive starts with one paid seat assigned to the drive owner. If you plan to invite editors, you can add additional paid seats during setup — or anytime later. Learn how to [invite members to a drive](/team-management/invite). **Billing for additional Editors** Each additional Editor seat adds a separate charge to the drive's subscription. All billing is managed by the drive owner — not individual members. # Account data and privacy Source: https://help.descript.com/account-and-app-settings/data-privacy Understand how Descript handles your info and opt out of data sharing so your content is never used for development. Enterprise drives do not have the option to toggle data sharing, which is disabled by default. Descript uses project information for the sole purpose of improving the app. During initial onboarding, users are prompted to set this preference and have the option to change it later on. Don't worry; Descript prioritizes data privacy and security: * Please see our [privacy page](https://www.descript.com/privacy) for an overview of how your information is collected, used, and disclosed. * Please see our [security page](https://www.descript.com/security) for a full overview of our policies and how we protect your data. **Ensuring Data Privacy in AI Processes** Some of our features rely on sub-processors like OpenAI but we have agreements in place that no data is used by them to train their AI models, and for any in-house AI training we maintain a clear data sharing opt-in, and otherwise data is not used for AI training. **Are Descript's AI models trained on my data?** * Current AI models in production use no Descript user data. * Internal research and development AI models only data from users who have **opted into data sharing**. * We have no plans to use any user's data who has opted out of data sharing at any stage of research, development, or production. ## Disabling data sharing You can opt out of data sharing at any time: 1. Open [App Settings](/account-and-app-settings/app-settings), keyboard shortcut `Command/Control + , (comma)` 2. Select the **Profile**tab. 3. Scroll down to the **Share data with Descript** section and click **Allowed** to toggle off data sharing. Profile tab of settings showing steps for disabling data share # How to delete your Descript account Source: https://help.descript.com/account-and-app-settings/delete-account Steps to delete your Descript account, plan, and info. If you're ready to leave Descript, you can permanently delete your account at any time. Deleting your Descript account is irreversible. ## What to know before deleting your account * **This action is permanent.** You’ll lose access to all your projects, Drives, transcripts, and account history. * **Refund notice:** Deleting your account does not cancel your subscription or trigger a refund. If you're eligible, according to our [refund policy](/billing-payments-plans/refund-policy), contact support before deleting. * If you return to Descript later, you’ll need to [sign up as a new user](/getting-started/create-account). **Deleting your account is permanent** Once deleted, your personal data, projects, and email address will be removed from Descript, and your account will no longer be accessible. If you return to Descript in the future, you’ll need to [sign up as a new user](/getting-started/create-account). ## What gets deleted Deleting your account will permanently remove the following from Descript’s systems: * **All projects, compositions, and media** — including anything shared with you by other Drive members. * [Export anything you want to keep](https://help.descript.com/hc/en-us/articles/10119646702093-How-to-publish-or-export-your-content). * [Transfer project ownership](/working-in-projects/ownership) if you're part of a team Drive. * **All Drives** owned by your email address. * **All transcripts.** [Download transcripts](/export-and-share/transcript) before deleting your account. * **Invoices and receipts** — [download them for your records](/billing-payments-plans/invoice-history). * **Your email address** will be removed from marketing communications. * **Any active subscriptions** — your plan will be canceled immediately, and unused time will be forfeited. **Not ready to delete?** * To cancel or downgrade your subscription, [follow these steps](/billing-payments-plans/cancel). * To delete a Drive but keep your Descript account, [contact support](https://help.descript.com/hc/en-us/requests/new). ## Delete your account Follow these steps in the web or desktop app to permanently delete your Descript account: 1. [Sign in](https://web.descript.com) to Descript on the web or desktop app. From the [Drive view](/descript-tour/drive-view), click your profile picture in the top-right corner. 2. Click **Settings**. 3. Select the **Profile** tab. * If you're part of a team, [remove other members](/team-management/remove) before continuing. 4. Click **Delete account**. A confirmation window will appear. 5. In the confirmation window, click **Delete Account** to complete deletion. You’ll be signed out and your account will be removed.\\ Account deletion confirmation modal # Descript on Raycast Source: https://help.descript.com/account-and-app-settings/descript-on-raycast Use Raycast to send files to Descript, browse your projects, run Underlord, track jobs and turn a transcript into YouTube chapter timestamps. [Raycast](https://www.raycast.com/) is a keyboard-first launcher exclusively for macOS. We make an honest effort to provide workflows for using external tools with Descript, but your mileage may vary. If you run into issues using this integration, please reach out to Raycast for assistance. **This article covers:** * [Set up the Descript extension](#set-up-the-descript-extension) * [What the Descript extension does](#what-the-descript-extension-does) * [Convert a transcript to YouTube chapters](#convert-a-transcript-to-youtube-chapters) * [Known limitations and tips](#known-limitations-and-tips) ## Set up the Descript extension The [Descript extension](https://www.raycast.com/luarmr/descript) needs a personal API token to talk to your drive. Create the token in Descript, then paste it into Raycast. 1. Install the [Descript extension](https://www.raycast.com/luarmr/descript) from the Raycast store. 2. Create a Descript API token by following the steps outlined in [How to create your API token](/api-and-mcp/api#how-to-create-your-api-token). 3. In Raycast, open **Extensions**, find **Descript**, and paste the token into **Descript API Token**. Anyone with your API token can act as you against Descript and use your media minutes and AI credits. Treat it like a password. The extension stores it locally in Raycast's encrypted database and sends it directly to Descript over HTTPS. ## What the Descript extension does Each capability is a Raycast command. Trigger any of them from the Raycast search bar. * **Import Selected Media:** select files in Finder, run the command, and press Enter to upload them into a new or existing project. Uploads run in the background, so dismissing Raycast won't cancel the transfer. * **Browse Projects:** search a paginated list of your projects, preview composition and media counts and durations, and drill in to deep-link straight to the Descript web app. * **Run Underlord Prompt:** pick a project (and optionally a composition), choose a starter preset or one of your saved prompts, and kick off an Underlord edit. Save your own prompts for reuse. * **Publish Composition:** start a video or audio publish from **Browse Projects** or a project's contents. The share link appears in **Recent Jobs** and the menu bar when it's ready. * **Recent Jobs:** watch live status for imports, Underlord edits, and publishes. Filter by type, cancel running jobs, and copy share links. * **Descript Activity:** a menu bar item that shows a running count of active uploads and in-progress jobs, with quick jumps into each command. For bugs or feature requests, use the [extension's GitHub repo](https://github.com/raycast/extensions/tree/main/extensions/descript). Imports and Underlord edits run through the [Descript API](https://help.descript.com/hc/en-us/articles/43370311322509) and use your media minutes and AI credits. See [Track and understand your media minutes and AI credits](https://help.descript.com/hc/en-us/articles/27841674958221-Track-and-understand-your-media-minutes-and-AI-credits) for details. ## Convert a transcript to YouTube chapters Additionally, the [Descript to YouTube Chapters extension](https://www.raycast.com/peduarte/descript-to-youtube-chapters) turns an exported Descript transcript into YouTube chapter timestamps you can paste into a video description. 1. [Export your transcript](https://help.descript.com/hc/en-us/articles/10255776329997) from Descript as a `.txt` file. 2. Select the `.txt` file in Finder. 3. Open Raycast and run the **Descript to YouTube Chapters** command. The formatted chapter list is ready to paste into your YouTube description. For bugs or feature requests, use the [extension's GitHub repo](https://github.com/raycast/extensions/tree/main/extensions/descript-to-youtube-chapters). ## Known limitations and tips * **One token per drive.** Each API token is tied to a single drive. To work across drives, create a separate token for each and switch the token in the extension's preferences. * **Jobs poll for updates.** Recent Jobs and the menu bar check for status every few seconds rather than updating instantly. Finished import records clear themselves after 7 days. * **Chapters need an exported transcript.** The YouTube chapters extension reads a `.txt` transcript file from Finder — it doesn't pull directly from a live project. Export the transcript first. # Preparing for drive ownership transfer Source: https://help.descript.com/account-and-app-settings/drive-transfer Prepare to hand off drive ownership by meeting the requirements before support completes the transfer. Transferring a drive to a new owner is handled by our support team. Before you reach out, there are a few things to set up on your end for a quick transfer process. ## Important Considerations Before Transfering ### Project Transfer After the drive transfer is complete, any projects under the previous **owner's** [**private workspace**](/team-management/workspaces) **will remain in the previous owner's private workspace**. Therefore, we recommend that the current owner transfer any projects they want the new owner to access from their personal private workspace to the drive workspace before initiating the drive transfer. You can follow the steps in our [Moving projects and folders on a drive](/working-in-projects/move) guide to complete this step. ### Invoice History Invoice history will be lost after the drive ownership transfer. If you wish to maintain your previous invoice history, the current owner needs to download all invoices before the transfer is started. You can download your invoices from [Invoice History](/billing-payments-plans/invoice-history). ## Drive Transfer Requirements To transfer drive ownership, the following conditions must be met: 1. **Paid Subscription**: The drive must currently have a paid subscription. 2. **New Owner Editor Access**: The new owner must be an editor of the drive. 3. **New Owner Payment Method**: The new owner must have an existing free or paid drive with a card on file. They can follow the steps in our [Adding or changing your credit card](/billing-payments-plans/update) guide to add a payment method to their drive. ## Steps to Prepare for Drive Transfer Before contacting support, please ensure the following steps are completed: 1. **Approval**: Ensure the team member who will be the new drive owner is CCed on the email thread and has approved the drive transfer. 2. **Verification**: The new owner must have a completely unrelated and free drive. Here’s how to create a new account and drive: [Creating a Descript Account and Drive](/getting-started/create-account). 3. **Credit Card on File**: The new owner needs to add a credit card to the unrelated drive. They won’t need to upgrade. Here’s [how to add a credit card](/billing-payments-plans/update) to the account. ## Contacting Support Once the above steps are completed, you are ready to [contact support](/connect-with-us/get-help) to initiate the drive transfer. Provide the following information in your support request: * Confirmation that any project the current owner wants the new owner to have access to has been moved from their personal workspace to the drive workspace. * Confirmation that all invoices have been downloaded if needed. * Confirmation that the new owner is an editor of the drive. * Confirmation that the new owner has a credit card on file for their drive. ## Post-Transfer Information After the support team completes the drive transfer: * The current owner will become an editor of the drive. * The new owner will see an upcoming invoice for the next billing cycle. They will not be charged immediately unless the drive's previous subscription was unpaid or past due. ## Conclusion Thank you for taking the necessary steps to prepare for the drive ownership transfer. Please [contact our support team](/connect-with-us/get-help) or reply to an open request once you have completed all the required steps and gathered the necessary approvals. We will assist you in smoothly finalizing the transfer. If you have any questions or need further assistance during this process, don't hesitate to contact us. We're here to help ensure a seamless transition for your team. # Manage email notifications Source: https://help.descript.com/account-and-app-settings/email-notifications Manage which Descript emails you get, toggle product updates, or unsubscribe. Turn Descript's product updates and announcements on or off, or unsubscribe entirely, from your account settings or the link at the bottom of any email. Descript emails fall into two categories: **marketing** and **transactional**. You can manage your preferences for both types of emails directly from your account or by using links in the email messages. * **Marketing emails** share updates about new features, product improvements, and special offers. * **Transactional emails** relate to your account activity—things like password resets, billing confirmations, and project comments or mentions. ## How to manage transactional notifications 1. [Sign in to your Descript account](https://web.descript.com/) using the desktop app or web app. 2. Click your profile icon in the top-right corner of the [Drive view](/descript-tour/drive-view). 3. Select Settings icon **Settings**. Settings page showing notification tab 4. Click the **Notifications** tab. 5. Toggle the switches to turn specific notifications on or off. **Manage notifications without signing in** You can also update your preferences without logging in. Click **Manage product notifications** at the bottom of any Descript email to access your settings. ## How to unsubscribe from Descript marketing emails You can update your marketing email preferences directly from the footer of any Descript marketing email: * Click **Manage your email preferences here** to adjust which emails you receive. * Click **Unsubscribe** to stop receiving all marketing emails from Descript. **Subscribe or re-subscribe to marketing emails** When you create a Descript account, we’ll automatically subscribe you to marketing emails. You can re-subscribe anytime from the [Descript blog homepage](https://www.descript.com/blog). # Preview upcoming features with Descript Labs Source: https://help.descript.com/account-and-app-settings/labs Turn on early-access beta features for your Descript account. Descript Labs is where you switch on features that are still in [development](/app-troubleshooting/beta), before they officially launch. Labs features are enabled per user. Turning a Labs feature on only affects your own Descript account, not all members of your Drive. ## How to access a Descript Labs feature Labs features can be accessed from the [App settings](/account-and-app-settings/app-settings) The keyboard shortcut `Command/Control + , (comma)`is the quickest way to get there. ## Features currently in Labs **New timeline** The updated Timeline in Descript brings a cleaner layout, improved tool organization, and a more focused editing experience designed to help you work faster with fewer distractions. This refresh introduces a streamlined interface and better grouping of timeline tools, making it easier to manage your layers and script edits. Try the new Timeline by enabling it in Labs. **Underlord beta AI co-editor** Descript’s AI co-editor is a smarter, more collaborative way to write, edit, and explore ideas across your script. The new Underlord gives you a dedicated chat experience, supports full-script edits, and helps automate your creative workflow. We share more info about the feature here: [Underlord (beta): Your AI co-editor in Descript](/getting-started/underlord-beta-your-ai-co-editor-in-descript) **Mobile upload** Use a QR code to upload audio, video, or images straight into your project’s Files panel—ready to transcribe or edit. Enable mobile upload in Labs, and then give our [Upload media from your phone to Descript](/reference-manual/import-and-upload-content-to-descript/upload-media-from-your-phone-to-descript) guide a read. ## Sharing your feedback You can leave us feedback about a Descript Labs feature by clicking**Leave Feedback** at the bottom of under the Labs section in Settings. [](/images/external/descript-23858545921421-a42eeedb02.png) # Connect Descript to LinkedIn Source: https://help.descript.com/account-and-app-settings/linkedin Link your Descript account to LinkedIn to add a capability statement to your profile. Your level reflects your experience, from active user to advanced editor. As you use more of Descript's editing tools, your level can upgrade automatically. LinkedIn capability badge preview on a Descript profile **Verified Skills is now Capabilities** This feature was previously called Verified Skills. ## How it works Descript automatically tracks your use of editing features across your projects. When you meet the requirements for a capability level, you'll see an in-app notification with the option to add the capability to your LinkedIn profile. ## Capability levels Descript assigns the highest level you qualify for: | Level | Statement | | ----- | ------------------------------------------------------------------------------------------- | | **1** | Delivers polished videos ready for publication. Handles editing, pacing, and audio cleanup. | | **2** | Enhances productions with effects, corrections, and visual refinements. | | **3** | Depth across the full editing toolkit. Handles complex projects comfortably. | ## Connect your LinkedIn account When you qualify for a capability, you'll see a notification in Descript the next time you log in. Notification showing option to connect LinkedIn account Follow the prompt to securely connect Descript to LinkedIn. Your capability is added automatically to your LinkedIn profile. ## Manage your connection Manage your LinkedIn connection from **Settings → Connected Apps → LinkedIn**: * **View your current capabilities** to see which levels you've earned. * **Connect or disconnect** your LinkedIn account. Disconnecting removes the capability from your LinkedIn profile. ## Privacy and your data **What we share with LinkedIn** We only share the capability name and level you've earned. We don't share your projects, workspace activity, usage data, or any other information about your work in Descript. Someone viewing your LinkedIn profile can see your capability level, but they can't see which videos you edited, what features you used, or any details about your work. **Your LinkedIn privacy settings** Connecting Descript to your profile doesn't change any of your existing LinkedIn privacy settings. You control who sees your profile via your LinkedIn settings. **Account security** We use LinkedIn's secure OAuth authentication system to connect your accounts. Descript can only add capabilities to your profile — we can't post on your behalf, access your connections, or view any other LinkedIn data. ## Frequently asked questions It depends on your editing activity. If you're already using a variety of Descript's editing features, you might qualify for Level 1 or higher right away. For newer users, it may take completing several projects. Descript checks your editing activity daily. When you qualify for a higher level, you'll see a notification in Descript. Accept it to update your LinkedIn profile. Yes. Disconnect at any time from **Settings → Connected Apps → LinkedIn**. This removes your capability statement from LinkedIn. If you dismiss the connection prompt without connecting, you can always connect later from the same settings page. No, capabilities are included with your Descript subscription. There's no additional fee to earn or display them. # Access your account or reset your password Source: https://help.descript.com/account-and-app-settings/password-reset Reset your Descript password and explore other login options to regain access. Locked out of Descript? Reset your password, or get back in another way, like a one-time passcode or your Google account. Landing.png ## Get a one-time passcode (no password required) 1. Be sure you are not currently logged into any Descript account. 2. Navigate to [web.descript.com](https://web.descript.com/authenticate) 3. Enter your email address, then click **continue with email**. 4. Descript will email you a one-time passcode. **Open this email in a new browser tab or window**. Keep the original login tab open—closing it will invalidate the one-time passcode. 5. Enter the verification code provided to re-access your account. ## Sign in with a password Use the steps below to set up a password for your Descript account. You can also use these steps to reset your existing password. 1. Be sure you are not currently logged into any Descript account. 2. Navigate to [web.descript.com](https://web.descript.com/authenticate) 3. Enter your account email address. Select **use a password instead.** 4. Click **sign up or reset password**. Descript will email you a password reset link. 5. Use the link in the password reset email to change your password. **Password requirements** Your password must be **strong enough to pass the security check**. You don’t need to mix in special characters or uppercase letters, but your password can’t be too common or easy to guess (like “password123”). Descript uses a smart strength checker to help you choose a secure password. # Customize your profile image and name Source: https://help.descript.com/account-and-app-settings/profile Update your display name and profile image shown on share pages. Change your display name or add a profile image. 1. Open [App Settings](/account-and-app-settings/app-settings), keyboard shortcut `Command/Control + , (comma)` 2. Select the **Profile** tab. 3. Next to the **Profile image**line item, click your current profile picture on the right. Then select the image from your computer that you would like to use, and click **Open**. 4. Next to the **First name**and **Last name**line items, click the text boxes and enter in the name you would like to use for your profile. [Changing the Profile image and Profile name in the App settings](/images/external/descript-25004822866573-525396c405.png) **Profile image is used for Custom branding** Changing your profile image will also change the branding image that shows up on share pages that are exported from your drive if you have Custom branding enabled. [Click here to learn more about Custom branding](/branding/use-custom-branding-on-share-pages). # Refer others and earn rewards Source: https://help.descript.com/account-and-app-settings/refer Get your referral link and earn up to $20 in cash rewards each time someone you invite becomes a paid subscriber. **Love Descript?** Now you can share it with others and get rewarded when they subscribe. Paid Descript users can invite others to try Descript and earn up to \$20 cash per referral when their referral signs up and becomes a paying subscriber. Earn up to $20 referral button in Descript ## How the referral program works 1. **Get your referral link:** Click **Earn up to \$20** in the top-right corner of your Drive view to get your unique referral link. 2. **Share your link:** Send your link to friends or colleagues who have never created a Descript account before. 3. **They sign up and subscribe:** Your referral must click the **Sign Up** button on your referral page to receive their discount and ensure you get credit for the renewal. 4. **You earn cash:** Once they become a paid subscriber, you'll earn up to **\$20 cash.** ## How you earn cash You'll earn a cash reward as your referral makes payments on their subscription. When your referral subscribes to a paid plan, you’ll earn **30%** of their payments, up to **\$20 total per referral.** **Reward details:** * Rewards are available within **7 days** of your referral’s first successful payment. * Payments are sent via **PayPal** or **Venmo** (US only). * You can refer unlimited people — you’ll earn up to \$20 for each one who subscribes. **Example payout schedule for a monthly Creator subscription** * **Month 1:** Referral pays $17.50 → You earn $5.25 * **Month 2:** Referral pays $17.50 → You earn $5.25 (running total: \$10.50) * **Month 3:** Referral pays $35 → You earn $9.50 (final total: \$20) All payouts are handled securely by Cello, our referral partner. Choose between PayPal or Venmo (US only). Add your payment details by clicking **Earn \$20** in the top-right corner of your Drive view, then selecting the Rewards tab. Claim payment details screen for referral rewards in Descript ## FAQs ### Who can I refer? You can refer brand-new users only — people who have never created a Descript account before. Referrals from existing or past users won’t qualify. ### Can I refer more than one person? Absolutely! You can refer as many new users as you’d like. You’ll earn up to **\$20** for every friend who subscribes through your link. ### When will I receive my reward? You’ll receive your reward within **7 days** of your referral’s first successful payment. You’ll get an email notification and an in-app message once your reward is ready. ### What if my referral already has a Descript account? Even if someone has never subscribed to a paid plan, if they already have a free Descript account, they won’t count as a referral. The person must be completely new to Descript — no existing account of any kind. ### What if my referral subscribes to a different plan? If your referral subscribes to a monthly Business plan, they’ll receive a $17.50/month discount for 2 months (the same dollar amount as 50% off Creator). You'll still earn 30% of what they pay, up to the $20 cap. If they subscribe to an annual Creator or Business plan, they’ll get a one-time discount of $17.50. You’ll receive the full $20 reward in your first payment. ### What happens if my referral cancels their subscription? You earn rewards as your referral makes payments. If they cancel, you stop earning additional rewards for future months. ### Can affiliates join too? If you’re part of [Descript’s affiliate program](/connect-with-us/affiliates), you’ll need to choose either the referral program or the affiliate program for each link you share — rewards can’t be combined. ### How do I track my referrals? Log into your Descript account and click **Earn \$20** in the top navigation bar. From there, you can see who you’ve referred and check the status of your rewards. If you think you’re missing a reward, please wait **7 business days** after your referral becomes a paid subscriber. After that, contact support with your referral’s **name and email**. ### What countries are supported? **PayPal** cash rewards are available to users in the following countries: Australia, Austria, Belgium, Brazil, Canada, France, Germany, India, Ireland, Japan, Netherlands, New Zealand, South Africa, Spain, Sweden, United Kingdom, United States, and more. **Venmo** payouts are available for users in the **United States**. ### Referral program guidelines To keep the referral program fair for everyone, please follow these rules: * **No fraud or spam.** Don’t use fake accounts, bots, or misleading tactics to generate referrals. Don’t post or send your referral link in unsolicited messages, comments, or mass emails. * **No paid ads.** Don’t promote your referral link through paid advertising (like Google Ads, PPC, or social media ads) unless you’ve received written permission from Cello. * **No brand bidding.** Don’t bid on Cello’s or Descript’s brand names, trademarks, or domain names in any advertising campaign. * **Be honest.** Don’t make false claims, impersonate Cello or Descript, or pressure anyone to sign up. * **No self-referrals.** Don’t use multiple accounts or refer yourself. * **Be transparent.** Don’t claim an official partnership or endorsement with Cello or Descript unless one exists. * **Don’t post on deal or coupon sites**. Referral links can’t be shared on public deal-sharing or coupon platforms where they may look like a general discount or promotion. Violating these rules may result in losing eligibility for referral rewards. Read Cello’s [terms of service](https://cello.so/terms-of-service/). ### Need help? If you have questions about your reward or referral status, [get in touch with our Support team](/connect-with-us/get-help). # The Descript bot on Slack Source: https://help.descript.com/account-and-app-settings/slack Get alerts in Slack for project comments and share page views by installing the Descript bot in your workspace. With the Descript bot in Slack, you can receive notifications for: * Comments on projects * Comments on share pages * The first time a share page is viewed Screen_Shot_2021-10-04_at_11.19.04_AM.png ## Installing in your Workspace Installing the Descript bot in your workplace is as easy as clicking the button below: [add_to_slack_2x.png](https://api.descript.com/slack/install) ### Connect your Descript account to Slack After the Descript integration is installed on your workspace, users in the workspace can add the Descript app. 1. Click the **+ Add apps** button in the lower-left corner of the Slack sidebar. 2. The Descript bot will then prompt you to connect your Descript account. Click **Connect**; this will open a browser page, and you’ll be prompted to log in to [web.descript.com](http://web.descript.com). Slack-Connect-to-Descript.png 3. Once connected, you’ll be redirected back to Slack, where you can configure which drive(s) to receive notifications for. By default, all drives will be selected, so if you wish to remove any, simply uncheck the box. slack-configure-drives.png ## Re-configuring which drives provide notifications in my workspace To access the configuration options, use the chat command /descript notifications ## Descript bot limitations The Descript bot is currently only available for Descript accounts with 10 drives or less. If installed, users with more than 10 drives will not be able to interact with the Descript bot. ### What is your privacy policy? You can read more about our privacy policy here: [descript.com/privacy](http://descript.com/privacy) # Switch between multiple Descript accounts Source: https://help.descript.com/account-and-app-settings/switch-accounts Move between separate Descript accounts tied to different email addresses by logging out and signing back in. Descript doesn’t keep multiple accounts open at once, so switching means logging out and back in. ## Log out from the Drive View Click your profile icon in the top-right corner and select **Logout**. Logout button from Drive view. ## Log out from within a project Click the menu icon in the top-left corner of the app window, then select **Logout**. Logout option from a project. **Trying to switch drives, not accounts?** If you're staying in the same account but want to move between personal or team drives, [learn how to switch drives here](/account-and-app-settings/switch-drives). # Switch between multiple drives Source: https://help.descript.com/account-and-app-settings/switch-drives Jump between multiple drives with a single account using the drive selector. You can be a part of several drives with a single Descript account. Switch between them from the drive selector. ## Switch between drives 1. Open the [Drive view](/descript-tour/drive-view). 2. Click your **drive name** in the top-left corner of the window. 3. Select a different drive from the dropdown menu. Drive dropdown menu showing multiple Drives. If you only see one drive, that means you haven’t created or joined any others yet. To add another drive for separate billing, project organization, or team collaboration, see our guide on [creating an additional drive](/account-and-app-settings/create-additional-drives). **Drive creation is restricted for SSO users** Accounts managed through single sign-on (SSO) can’t create additional drives. If you need another drive, reach out to your Admin. # Troubleshooting signing into your Descript account Source: https://help.descript.com/account-and-app-settings/troubleshooting Fix common sign-in errors and resolve issues like 'invalid email or password'. If you can't log in to Descript, this article provides a number of solutions to common issues. If you were directed to this page after signing into Descript, the version of Descript you have installed is no longer supported. To continue using Descript, you'll need to update to the latest version. You can quickly get back up and running by downloading and installing the newest version of Descript. [Click here to download and install the most updated desktop application for your OS](/getting-started/install) . ## Error messages This error message can appear for a number of reasons: * The username or password has been mistyped * Double-check your username and password to ensure they are entered correctly. Small errors like typos or using caps lock can cause login issues. Try typing them into a separate text document to confirm accuracy. * The username does not exist as an account in Descript * This is common if you have multiple personal or work email addresses. Make sure you use the same email you originally signed up with. * The account was set up originally using **Sign in with Google** or with a one-time passcode * Click the **Sign in with Google** button and authenticate using your Google credentials. * Or sign in via a one-time passcode by clicking **Continue with email** instead of entering a password. This error indicates you are using a legacy version of Descript and need to update. Follow the instructions in [Uninstalling Descript](/getting-started/uninstalling-descript), including removing files and preferences. Once complete, re-download and install the latest version from [Installing the Descript desktop app](/getting-started/install). Your account is temporarily locked for security after multiple failed sign-in attempts. Most locks clear automatically within 15–60 minutes. Wait, then try again. If you're still blocked after one hour, [contact our support team](/connect-with-us/get-help). ## Password reset email not received * Check your spam folders for reset emails. * Whitelist **[no-reply@authmail.descript.com](mailto:no-reply@authmail.descript.com)** so future reset emails are not flagged. This usually happens with business-hosted email services. Contact your IT team for help. ## Other issues Typically this happens when your browser fails to open for authentication. To resolve: 1. Click Sign in or Sign up and check if a browser window opened. 2. If not, change your default browser (we recommend Chrome). Instructions for [Windows](https://support.microsoft.com/en-us/windows/change-your-default-browser-in-windows-020c58c6-7d77-797a-b74e-8f07946c5db6) and [macOS](https://support.apple.com/en-us/HT201607). 3. If using Windows, [set a default browser for HTTPs](https://share.descript.com/view/lRB2AGVb5wM). 4. Restart your computer, then try again. 5. If that doesn’t work, [fully uninstall Descript](/getting-started/uninstalling-descript) and repeat steps 1–4. If Descript logs you into the wrong Google account, try one of these: * **Add Another Account in Google:** Go to [google.com](https://www.google.com), click your profile picture, then *Add another account*. Sign in with the correct account and try again. * **Log Out of All Google Accounts:** Log out of all Google accounts, clear your browser cache, then sign in again with the correct account. * **Switch Accounts in Google:** If logged into multiple accounts, switch to the correct one at [google.com](https://www.google.com) before signing into Descript. If none of these steps work, please [reach out to our support team](/connect-with-us/get-help). # Update your account email address Source: https://help.descript.com/account-and-app-settings/update-email Change and verify the email address you use to sign in to Descript. Update the email you sign in with from your account settings. Descript will verify the new address before it takes effect. This works only for accounts created with an email and password; if you sign in with Google or SSO, your email is managed through that provider. **Member of multiple drives?** The process for changing your email is different if you belong to more than one drive. [Contact support](/connect-with-us/get-help) to have your email address updated. ## Change your account email address 1. Open the [app settings](/account-and-app-settings/app-settings) with `Cmd/Ctrl + ,` and select **Profile**. 2. Select the email field and enter the new account email address.\\ Email field in account settings 3. Check your new email inbox to verify the updated address. ## Troubleshooting email updates ### "Invalid email" error You can't update your account email to an address that's already used by another Descript account. To resolve the error: * Use a different email address. * If you own the other Descript account using that email, sign into that account first and decide whether you still need it. You'll need to delete the other account before using that email on your current account. * If you don't recognize the other account or need help choosing which account to keep, [contact support](/connect-with-us/get-help). Descript accounts can't be merged. # Adjust A/V sync offset for a media file Source: https://help.descript.com/add-and-manage-media/av-sync Use A/V sync offset to correct a consistent delay between the audio and video in a single media file. If your video and audio are out of sync, use A/V sync offset to get them back into alignment. **Not what you're looking for?** If you need to align timing *between* multiple tracks in a sequence, use the [Sequence Editor](/script-editing/sequence-editor) instead. ## How to adjust A/V sync offset 1. Open the **Project** panel from the right-hand sidebar. 2. In the **Files** section, click the **⋮** menu next to the file name. 3. Select **Set A/V sync offset**. The file preview modal opens. 4. Use the sync slider in the bottom-right corner of the modal to adjust the offset. * **Negative value:** moves the audio earlier. Use this when audio is playing too late (lips move, then you hear the words). * **Positive value:** moves the audio later. Use this when audio is playing too early (you hear words before lips move). A/V sync offset slider in the file preview modal ## When to use this vs. the Sequence Editor Use **A/V sync offset** when a single file has a consistent delay baked in, when the audio and video are always off by the same amount regardless of where you are in the file. Use the Sequence Editor when you need to adjust the timing between multiple tracks in a sequence. For example, aligning a separate microphone recording with your camera footage. Use arrow keys to [nudge clips frame by frame](/script-editing/sequence-editor) for fine-grained control. # Import Brand Studio media into your project Source: https://help.descript.com/add-and-manage-media/brand-media Add Brand Studio fonts, colors, and media to your Descript project. Pull fonts, colors, and media your [Brand Studio](/branding/brand-studio) admin has set up straight into a project, without re-uploading them or spending extra media minutes. Brand Studio is available to Drives on Business and Enterprise plans. [Learn more about Brand Studio.](/branding/brand-studio) ## Before getting started * You need Editor access to your Drive to use Brand Studio assets in projects. * Only assets that your Drive admin has uploaded to Brand Studio will be available. * Your Drive owner may have set [permissions](/branding/bs-permissions) that restrict which Brand Studio assets you can use. ## Add brand media to your project 1. Open the **Media** panel from the right-hand sidebar. 2. At the top of the panel, select the **My media** tab, then open the **Brand Studio** **folder**.\\ Brand Studio media panel in Descript 3. Browse or search for the asset you want to use. 4. Click the thumbnail to add the asset to your project. The file will appear in your project's **Files** section, and you'll receive a notification at the bottom of your screen when the import completes. If the asset has an existing transcript, it will be imported along with the file. ## Brand Studio fonts If your Drive admin has added custom fonts to Brand Studio, those fonts will automatically appear at the top of the font selector when working with text in layout packs or captions. Selecting brand fonts in the Descript editor ## How to use Brand Studio colors If your Drive admin has added brand colors to Brand Studio, those colors will automatically appear at the top of the color picker when you're styling text, shapes, or other elements in your project. Brand Studio colors in the color picker # Importing Captivate episodes directly into Descript (Beta) Source: https://help.descript.com/add-and-manage-media/captivate Import Captivate episodes for editing in Descript. Import a Captivate episode into Descript, edit it, and publish the finished version right back to Captivate. **Round-trip experience** When you import a Captivate episode using Edit in Descript, your project will retain the Captivate episode ID. After you export directly to Captivate from Descript, you can replace the original episode at any time. This is great for fixing editorial mistakes in exported episodes or adding new content without creating a new episode. ## Importing a Captivate episode **Before using this feature** * You need to be a Captivate user with an episode ready for import. * Please note that this feature is currently in beta. See the [known issues and limitations](/add-and-manage-media/editInDescript) for further details. 1. Navigate to your Episodes Screen on your [Captivate Dashboard](https://my.captivate.fm/login) and click the **Edit icon** for the episode you want to import into Descript. [2022-06-01_10-02-10.png](/images/external/descript-12943140744077-e7285aca51.png) 2. Select **Edit In Descript** on the right side of the screen. It will open the next browser page. [EditDescript__1_.png](/images/external/descript-12943140800525-9b39df910b.png) 3. Sign in to your Descript account or [sign up for a Descript account](https://auth0.descript.com/login?state=hKFo2SBnZXktWEVvMjBxRlZ6Q1lwdmJIQllucEt4UENQZUtKbKFupWxvZ2luo3RpZNkgVlpOVjJtamVMQW1uRnBoMlRrWVVNeDdWZXAzeTFxU0mjY2lk2SBWRGZ1N3JnNHBkQ0VMV3NyUWpjdzJ0RzYzYThRbHltaQ\&client=VDfu7rg4pdCELWsrQjcw2tG63a8Qlymi\&protocol=oauth2\&audience=https%3A%2F%2Fapi.descript.com\&redirect_uri=https%3A%2F%2Fweb.descript.com%2Fauth0%2Fauthorize-callback\&response_type=code\&scope=offline_access%20openid%20profile\&code_challenge_method=S256\&code_challenge=LgwqqSQ8UjUID-iiTGKfKSFaDJm7UfOIcmT98-aPmRo\&descript_initial_screen=signUp) to continue. 4. Type in your project’s name, set the storage location on your Drive, select the transcription language if desired, and click **Create project and import files**. [Import_Page_V02.png](/images/external/descript-12943180687501-b009740835.png) 5. A prompt will appear. Click **Open Descript** or **Download the Descript app**. **Re-opening the import link** Now that you've created the Descript project, if you try re-opening the import web page via the corresponding link, you will be prompted to open your newly created project. Your Captivate episode will begin importing, and you can monitor the progress from inside your project. Once it's done, you can start editing your episode in Descript. # How to avoid and resolve YouTube copyright strikes when using stock media Source: https://help.descript.com/add-and-manage-media/copyright-strikes Avoid YouTube copyright flags on stock media via Descript's YouTube integration or usage form. Content with [Descript's stock media](/descript-tour/media-panel) can still get flagged for copyright when you publish to YouTube or TikTok. Here's how to avoid and resolve those strikes. ## How to avoid and resolve copyright claims in YouTube If you’re publishing to YouTube, use Descript’s built-in [YouTube integration](/export-and-share/youtube) instead of exporting your video and uploading it manually. When you publish directly, Descript includes metadata that helps YouTube correctly identify stock media and reduces the chances of a false copyright flag. ### Submit the stock media usage form (YouTube only) [Fill out this form](https://descript.notion.site/30babe2e1a5080da8db6e0ec2c66261a) to notify YouTube that you're using Descript stock media with permission. This helps YouTube avoid flagging your video, and it can also help remove an existing claim. **Already received a claim?**\ You can still submit the form after a claim has been made. YouTube will use the information to review and potentially resolve the claim. ### If the claim is from Artlist LTD If the copyright claim lists **Artlist LTD** as the claimant, you must file a dispute directly in YouTube Studio. [Follow YouTube’s instructions to dispute a Content ID claim](https://support.google.com/youtube/answer/2797454?hl=en). ## If your video was flagged on TikTok, Spotify, or other platforms Other platforms do not currently support external usage forms. If your content gets flagged, you’ll need to dispute the claim directly on that platform. To help support your dispute, you can reference the [Storyblocks End User License Agreement](https://www.descript.com/terms-storyblocks), which applies to much of Descript’s stock media. ## What to expect during resolution Descript does not manage copyright disputes—these are handled entirely by the platform you published to. Once you’ve submitted the usage form or filed a dispute, resolution time depends on that platform’s review process. You can track claim status in your platform’s creator dashboard (e.g. YouTube Studio). ## Can I use Descript stock media commercially? Yes—some media in Descript’s [integrated stock libraries](/descript-tour/media-panel) is cleared for commercial use. This includes most video, audio, image, and sound effects content, with a few exceptions (like GIPHY stickers). To confirm what you can use and how, see [Commercial use of integrated libraries in our Stock Media Help Center guide.](/descript-tour/media-panel#commercial-use-of-integrated-libraries) ### Trademark, logo, and copyright considerations Some stock media may include imagery that depicts trademarks, logos, or other copyrighted content. This type of material may be protected by copyright or trademark law and should be used with caution. Always review your content for possible third-party rights before publishing. # Import files using edit in Descript (Beta) Source: https://help.descript.com/add-and-manage-media/editInDescript Send recordings straight from other recording platforms into Descript. Descript eliminates the tedious and error-prone process of downloading files to your computer and re-uploading them into Descript — and streamlines your workflow — with Edit in Descript. This integration lets you import import files from one of our partners directly into the app: * [Captivate](/add-and-manage-media/captivate) * [Restream](/add-and-manage-media/restream) * [Riverside](/add-and-manage-media/riverside) * [SquadCast](/squadcast/import-to-descript) * [Ecamm](https://support.ecamm.com/en/articles/6930865-edit-in-descript) * [HubSpot](https://ecosystem.hubspot.com/marketplace/listing/descript) ## Are you having trouble importing your files? * Please note the Edit in Descript integration is in beta. If you run into issues importing files using Edit in Descript, please download the files to your computer and [use the standard importing workflow.](/getting-started/import-overview) # Flatten tracks Source: https://help.descript.com/add-and-manage-media/flatten-tracks Merge all edited clips into one new file to simplify a heavy composition. When a composition gets heavy with edits and starts to lag, flattening merges all your clips into one clean file.  ## Using flatten tracks **Consider duplicating the composition first** Flatten tracks creates a brand new file in your composition overwriting your existing edits. Typically we recommend [duplicating the composition](/working-in-projects/duplicate) before flattening in the event that you may want to later make revisions to your edits. 1. Select the down arrow next to the project name in the top bar of the editor. 2. Click on the Transport_ellipses.png next to your composition's name in the dropdown menu. 3. Hover over **Flatten tracks** and choose between the two options: * **Script track only** — only merge the clips in the script track. * **All tracks** — condense all media in the composition into a single script track. # Import media library files to your project Source: https://help.descript.com/add-and-manage-media/import-media-library Add media files to your project from your drive's Media Library without re-uploading or consuming additional media minutes. Reuse a file across projects by importing it from your drive's [Media Library](/add-and-manage-media/media-library-overview) instead of uploading it again. When you use this import flow to bring in a file that's already had an effect applied (like [Studio Sound](/effects-animations-transitions/studio-sound), [Eye Contact](/effects-animations-transitions/eye-contact), or [Green Screen](/effects-animations-transitions/green-screen)), you won't be charged again—media minutes and AI credits are only deducted when the file is first uploaded or the effect first applied. [Learn more about Media minutes and AI Credit costs.](/billing-payments-plans/track-and-understand-your-media-minutes-and-ai-credits) ## How to add Media Library files to your project ### From a project 1. Open the **Project** panel from the right-hand sidebar in your composition. 2. In the **Files** section, click the **+** button. 3. Select **Media Library** from the **Add from** menu. 4. Browse through folders or search by file name to find your file. 5. Click the file to add it to your project, or multi-select to add multiple files at once. The file will appear in your project's **Project** tab, and you'll receive a notification at the bottom of your screen when the import completes. ### From the Media Library tab in the Drive view 1. Navigate to the Drive view, then click the **Media Library** tab in the left-hand sidebar. 2. Find the file you want to use. 3. Right-click the file (or multi-select files) and select **Add to project**. 4. Choose an existing project or select **New Project** to create a new one. The file will be added to that project's **Project** tab. # Upload a file from your computer Source: https://help.descript.com/add-and-manage-media/local Upload audio, video, or image files saved on your computer into your Descript project. Drag files straight into the script to upload and transcribe in one step, or drop them into the Project panel to use later. **Video colors look washed out or overly vivid after upload?** This can happen with HDR footage, especially videos recorded on iPhone or other cameras that use HDR by default. Learn how to [fix color problems when importing HDR videos into Descript](/add-and-manage-media/ts-hdr). ## Option 1: Upload and transcribe in one step The fastest way to add content is to [create a new Descript project](/getting-started/create-a-new-project) (or open an existing one), then drag a file directly from Finder (Mac) or File Explorer (Windows) into the **script panel**. This uploads the file and immediately starts transcription. ## Option 2: Upload to the Files panel If you want to upload media without transcribing right away, add it to your project files via the **Upload** button. When using these steps, your media is uploaded to your project but not transcribed. 1. [Create a new Descript project](/getting-started/create-a-new-project), or open an existing one. 2. Click the [**Project** panel](/descript-tour/project-panel) in the right-hand sidebar. 3. Click the **Upload** button at the top of the Project panel. 4. Select the files you want to upload from your Finder (Mac) or File Explorer (Windows). 5. Click the **Open** button to add the file to your project. # Media library: Organize and reuse content across projects Source: https://help.descript.com/add-and-manage-media/media-library-overview The Media library is a shared space for content your entire team can use. Store media at the Drive level so Editors can upload, organize, and reuse it across every project. Anything kept here is available to everyone on your Drive. Media library banner image ## Add and organize media ### Upload files to the Media library 1. Open **Drive view**, then select **Media library** in the left sidebar. \ [Go directly to Media library](https://web.descript.com/media-library) 2. Click **Add media** in the top-right corner. 1. Select **Upload files** to import a file, or drag and drop files into the window. See [Supported file types](#). 2. Select **Add from project** to move files from an existing project into Media library. Screenshot of the Media library tab in the Drive view, with the Add File submenu open **How media minutes work** Media minutes are deducted when you first upload a file—whether you upload it directly to the Media library or to a project. After that initial upload, you can add the file to as many projects as you want using the Media library or the import from another project feature without using additional media minutes. Manually uploading the same file to multiple projects (without using Media library or importing from another project) will deduct media minutes for each upload. ### Organize with folders Create folders to group related files: * Click **New folder**, name it, and press Enter. * Drag files into folders, or right-click a file and select **Move**. * Create subfolders inside existing folders. * Right-click a file or folder and select **Rename**. You can also rename, move, or delete the current folder using the options menu in the folder header. Media library folders displayed in Drive view ### Search Use the search bar at the top of Media library to find files by filename. Filter results by media type using the **Audio**, **Video**, or **Image** buttons. Filters apply only to content in the current folder. Folders always appear in your view, even when filtering, so you can navigate into them. Search bar and filter options in the Media library ### Remove files Right-click a file or folder and select **Remove from Media library**. You can also remove the current folder by clicking the **Folder options** button in the header and selecting **Remove folder**. Removing a file from Media library does not delete it from projects where it’s already in use. ## Use Media library files in projects After you add media to the Media library, you can reuse it in any project. Open a project and add files from the Media library by clicking the **Import from Media library** button in an empty composition. Adding a file to a project from the drive's Media library will not deduct additional media minutes. Audio and video files will transcribe when added to a project. If a transcript and speaker labels were already generated in the Media library, they will be included automatically. [Learn how to add Media library files to a project →](#) ## Access and permissions All drive members can view and use files stored in Media library. **Editors can:** * Upload and organize media * Add media to projects * Remove files from Media library **Viewers can:** * Browse and preview media ## Media library vs Brand Studio **Media library** is a shared storage space for reusable content. Editors can upload and organize files as needed. [**Brand Studio**](/branding/brand-studio) centralizes brand control. Admins and brand managers define approved logos, fonts, colors, layouts, and templates. **When to use each:** * Use **Media library** for shared content like intros, B-roll, music beds, and graphics. * Use **Brand Studio** to manage approved brand assets and enforce design standards. ## Troubleshooting upload errors ### Unsupported file type Media library supports audio, video, and image files only. You can’t upload PDFs, fonts, or document files. See [Supported file types](/add-and-manage-media/supported-file-types) for a full list. ### File is too large or file resolution exceeds your plan limit Each plan has a maximum file size or resolution per upload. Compress or downscale the file or [upgrade your plan](/billing-payments-plans/upgrade) if your file exceeds the limits. ### Out of media minutes If you’ve used all available media minutes, upload options are disabled. You can still organize and reuse existing files, but you’ll need to wait for your minutes to reset or purchase top ups to upload new media. [Learn more about top ups.](/billing-payments-plans/top-ups) # Project file actions Source: https://help.descript.com/add-and-manage-media/project-file-actions Take action on any single file in your project from its Project File Actions menu. The Files section of [the Project panel](/descript-tour/project-panel) lists every file in your project. To act on a specific one, open its **Project File Actions** menu: rename a file, start [transcription](/script-editing/automatic-transcription) or [Speaker detection](/script-editing/speaker-detection), duplicate it, and more. Project file actions menu in Descript ## How to access file actions 1. Open the **Project** panel from the right-hand sidebar. 2. Navigate to the **Files** section. 3. Click the **ellipsis** button (`...`) next to any file name. *Note:* Some actions only appear for certain file types. ## Available actions for project files | Action | Description | | ---------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Rename** | Change a file’s name. | | **New composition from file** | Create a new [composition](/working-in-projects/overview) in your project with the selected file. | | **Duplicate** | Duplicate the selected [sequence](/script-editing/multi-track-sequences-overview). | | **Create sequence** | Combine multiple selected files into a sequence. | | **Insert into script** | Adds your file to the script of the current composition. [Learn more about the script.](/getting-started/add-a-file-to-the-script) | | **Add new layer** | Adds your file as a new layer in the current composition. [Learn more about layers.](/visuals/working-with-layers-and-clips-overview) | | **Transcribe file / Re-transcribe file** | Transcribe the file’s audio. [Learn more about transcription.](/script-editing/automatic-transcription) | | **Detect Speakers** | Run Speaker detection and/or identification, then apply Speaker labels. [Learn about how to detect and label Speakers in your transcript](/script-editing/speaker-detection) | | **Detect filler words** | Run remove filler words to detect and remove filler words from your composition using AI. [Learn about filler words.](/script-editing/filler-words) | | **Convert to mono** | Create a new mono audio file from a stereo audio project file; the original file will be preserved. | | **Separate into mono files** | Create a left and right mono audio file from a stereo audio project file; the original file will be preserved. | | **Normalize audio** | Adjust the overall gain or volume level of a file. | | **Detach audio** | Separate audio from video. Creates a [sequence](/script-editing/multi-track-sequences-overview) with separate audio and video tracks. | | **Replace** | [Replace the file](/add-and-manage-media/replace-file) or [replace the transcript](https://help.descript.com/hc/en-us/articles/10165786610061). | | **Change visual role** | Set the file's visual role (Talking Head, Screen Recording, Graphics, or Others). Layouts use visual roles to place content in the right position. [Learn more about visual roles.](/visuals/visual-roles) | | **Set A/V sync offset** | Adjust audio/video synchronization. Fix a consistent delay between audio and video in a single file. [Learn how to adjust A/V sync offset](/add-and-manage-media/av-sync) | | **Repair audio drift** | Repair improperly encoded files. [Learn more about using the repair audio drift tool.](/add-and-manage-media/repair-audio-drift) | | **Import transcript** | Import and sync an existing transcript with its corresponding audio. [Learn how to import an existing transcript](/script-editing/import-transcript) | | **Download** | Download the project file to your computer. | | **Delete** | Delete the project file or recording from your project. | ## View file metadata 1. Select a project file from the **Files** section. 2. Click the **Show file metadata** button in the bottom-right corner of the pop-out panel. View file metadata button in Descript ## Actions for AI-generated images and videos For AI-generated images and videos, additional menu options are available. Click the **Underlord** icon and choose: * **Edit image** — Opens the [Generate an image](https://help.descript.com/hc/en-us/articles/17045119670029) pane with the image attached to the prompt. * **Turn into video** — Opens the [Generate a video](/generative-media/generate-media) pane with the image attached to the prompt. * **Reuse prompt** — Copies the original prompt and parameters, pre-loading them so you can iterate or create similar assets. AI-generated project file options menu # Import files from other projects Source: https://help.descript.com/add-and-manage-media/projects Import media files directly from other Descript projects without re-uploading or consuming additional media minutes. Reuse the same intros, B-roll, and background music across projects by importing them straight from another Descript project instead of uploading again. Additionally, when you import a file that's already had an effect applied (like [Studio Sound](/effects-animations-transitions/studio-sound), [Eye Contact](/effects-animations-transitions/eye-contact), or [Green Screen](/effects-animations-transitions/green-screen)), you won't be charged again—you're only charged once when the effect is first applied. [Learn more about Media minutes and AI Credit costs.](/billing-payments-plans/track-and-understand-your-media-minutes-and-ai-credits) ## Before getting started Keep in mind: * You need **Editor** access to a project to import files from it. You cannot import files from projects that you only have Viewer access to. [Learn more about Drive member roles.](/team-management/invite) * Files can only be imported from projects within your current **Drive**. You cannot import files from projects on another Drive. ## How to import files from another project 1. Open the **Project** panel from the right-hand sidebar in your composition. 2. In the **Files** section, click the **+** button. 3. Select **Other projects** from the **Add from** menu. Project panel with an option to add a file from another project 4. Find the source project to import from or search by project name. You can access both projects you own and those shared with you. Click any project to view its media files. 5. Click the file name to **preview** the content before importing. Hover over your desired file and click **Import** to add it to your project. Descript media panel showing the option to import files from a selected project You can also drag and drop the file directly into your script or canvas. The file will appear in your project's **Project** tab, and you'll receive a notification at the bottom of your screen when the import completes. # Repair audio drift Source: https://help.descript.com/add-and-manage-media/repair-audio-drift Fix echoing and/or audio that slowly drifts out of sync over time. Some recordings—especially screen captures and variable-frame-rate video—have audio and video that never quite line up, so the sound drifts out of sync as the clip plays, or turns echoey once you add Studio Sound. Run Repair Audio Drift and Descript analyzes the file, then creates a fixed version with better-timed audio. There is a known bug in the Chrome browser (on macOS and Windows) that causes these types of file encoding issues. Descript's Repair audio drift feature can help mitigate the effects of this encoding error, allowing your audio to play back normally. ### Repair audio drift on a file in the Project panel 1. Open the **Project** panel on the right-hand side. Make sure you're looking at the **Files**section. 2. Click the Vertical ellipses **Ellipsis**button next to the video file you're having trouble with. 3. Select **Repair audio drift**.\\ 2025-02-13_09-46-43.jpg 4. Descript will begin downloading the source audio if it's not already available and then apply the repair. 5. Once complete, you'll receive a notification that the source file has been replaced with the updated version. ## Manually Repairing Videos If Descript’s **Repair audio drift** does not resolve the issue or isn’t an available option, you can try manually re-encoding your files. This approach can address problems like unexpected echo effects, audio drifting out of sync, black frames, playback failures, or export errors caused by file encoding or codec incompatibilities. Re-encoding ensures your files are optimized for smooth playback, editing, and exporting in Descript. ### Manually Re-encode Videos Using VLC Media Player 1. **Download VLC Media Player** * If you don’t already have VLC Media Player, download it from the [offical website.](https://www.videolan.org/vlc/index.html) 2. **Open VLC Media Player** * Launch VLC after installing it. 3. **Access the Convert/Save Menu** * Go to the **File** menu at the top of VLC and select **Convert/Stream**. 4. **Add Your File** * In the Open Media window, click **Open media...** and select the WebM file you want to convert. 5. **Set the Output Format** * In the **Choose profile** window, choose the desired profile (e.g., `Video - H.264 + MP3 (MP4)`). 6. **Choose Destination File** * Click the **Save as File** button. * Click **Browse** to choose where to save the converted file and provide a name for the file to be created. 7. **Start the Conversion** * Click **Save** to begin the conversion process. VLC will process the file and save it to the selected location. VLC Convert & Stream settings ### Manually Re-encode Videos Using HandBrake 1. **Download HandBrake** * If you don’t already have HandBrake, download it from the [official website](https://handbrake.fr/). 2. **Open HandBrake** * Launch HandBrake after installing it. 3. **Add Your File** * Click the **Open Source** button in HandBrake. * Navigate to the location of your WebM file and select it. 4. **Set the Output Format** * In the **Summary** tab, set the **Format** to `MP4`. * Optional: Use the **Presets** menu on the right to select a configuration like "Fast 1080p30." 5. **Adjust Video Settings (Optional)** * Switch to the **Video** tab and ensure the **Video Codec** is set to `H.264`. 6. **Choose Destination File** * Provide a name for the file, ensuring it has the `.mp4` extension. * Click **Browse** at the bottom to select where to save the converted file. 7. **Start the Conversion** * Click **Start** to begin the conversion process. * Wait for HandBrake to finish encoding your file. # Replace file Source: https://help.descript.com/add-and-manage-media/replace-file Swap in a higher-quality or corrected file while keeping your edits intact, and resolve stalled uploads or transcription. Replace file swaps a file everywhere it appears in your project at once, so the new version applies across every composition and clip while your edits stay put. **Avoid data corruption** Replace file should only be used when replacing files of the same duration and content. Using a different replacement file may significantly corrupt your project. ## How to replace a file 1. Open the **Project** panel on the right-hand side. Make sure you're looking at the **Files** section. 2. Click the Vertical ellipses icon.png **Ellipsis**button next to the file you want to replace. 3. Select **Replace > Replace file**...\\ **Replacing a file will maintain your current edits** Replacing a file with the same underlying content will not result in a loss of your previous edits. Ensure your content matches to retain all your current edits when using this tool. ## Considerations for transcribed files Replacing a transcribed file does not regenerate the transcript or change the alignment between the script text and other audio and video elements. Note that both the [original and optimized files](/working-in-projects/project-file-management) will be replaced. # Importing Restream recordings directly into Descript (Beta) Source: https://help.descript.com/add-and-manage-media/restream Bring Restream livestream recordings directly into Descript for editing. Send a Restream livestream recording straight into Descript to edit, without downloading and re-uploading. **Before using this feature** * You need to be a Restream user with a recording ready for import. * Please note that this feature is currently in beta. See the [known issues and limitations](/add-and-manage-media/editInDescript) for further details. ## How to import your Restream recordings 1. Navigate to your [Restream Video Storage](https://app.restream.io/video-storage/recordings) and select the Recordings tab. 2. Click the vertical ellipsis under the recording you wish to export to Descprit and select **Edit in Descript**. [Video_Storage_Page_V03.png](/images/external/descript-12943838979725-4be608d035.png) 3. Sign in to your Descript account or [sign up for a Descript account](https://auth0.descript.com/login?state=hKFo2SBnZXktWEVvMjBxRlZ6Q1lwdmJIQllucEt4UENQZUtKbKFupWxvZ2luo3RpZNkgVlpOVjJtamVMQW1uRnBoMlRrWVVNeDdWZXAzeTFxU0mjY2lk2SBWRGZ1N3JnNHBkQ0VMV3NyUWpjdzJ0RzYzYThRbHltaQ\&client=VDfu7rg4pdCELWsrQjcw2tG63a8Qlymi\&protocol=oauth2\&audience=https%3A%2F%2Fapi.descript.com\&redirect_uri=https%3A%2F%2Fweb.descript.com%2Fauth0%2Fauthorize-callback\&response_type=code\&scope=offline_access%20openid%20profile\&code_challenge_method=S256\&code_challenge=LgwqqSQ8UjUID-iiTGKfKSFaDJm7UfOIcmT98-aPmRo\&descript_initial_screen=signUp) to continue. 4. Type in your project’s name, set the storage location on your Drive, select the transcription language if desired and click **Create project and import files**. A prompt will appear to open Descript or download the application. [Import_Page_V02.png](/images/external/descript-12943844968077-5ecfabbaeb.png) 5. Click **Open Descript** or **Download the Descript app** to open your Descript project. **Re-opening the import link** Now that you've created the Descript project, if you try re-opening the import web page via the corresponding link, you will be prompted to open your newly created project. Your Restream files will begin importing, and you can monitor the progress of your project. Once done, you can start editing your Restream recordings in Descript and export them directly to Restream when you are finished. # Upload a slide deck (PDF) into Descript Source: https://help.descript.com/add-and-manage-media/slides Import a PDF of your slides into Descript to turn your presentation deck into a video. Each slide in your PDF becomes an image you edit like any other media: add captions, a voiceover, or animations. These steps cover the manual upload. **Prefer a shortcut?** Descript also has a T**urn slides into video** template that builds your video with the help of Underlord. [Learn more about templates.](/templates-and-presets/underlord-templates) **Before you start** * Descript currently supports PDF (.pdf) slide decks only. You won’t be able to import .pptx or .key files. * Password-protected PDFs cannot be imported. * Each slide is imported as a static image. Animations, transitions, and embedded media (like video or audio) aren’t preserved. ## Import your slide presentation 1. [Create a new project](/getting-started/create-a-new-project) or open an existing one. 2. Open [the Project panel](/descript-tour/project-panel) in the right-hand sidebar. 3. Drag and drop your PDF file into the **Files** section. Descript will convert each slide into a .jpg image and store them in your Project Files. You can add them to scenes like any other media layer. GIF showing a PDF being dragged into the Files panel in Descript. ## Start building your video Once your slides are imported, you can start putting your video together — upload or record a voiceover, create a scene for each slide, and rearrange, duplicate, or delete scenes like any other visual. **Need help with manual editing?** Scenes and layers are the building blocks of your video. * [Learn how scenes work](/getting-started/scenes) * [Learn how to work with layers](/visuals/working-with-layers-and-clips-overview) # Supported file types Source: https://help.descript.com/add-and-manage-media/supported-file-types See supported audio, video, and image formats and codecs. Descript supports most common audio, video, and image formats. A few things to keep in mind before importing: * Each plan has its own file upload size limit (with a 50 GB max). See our [pricing page](https://www.descript.com/pricing) for details. * Files with three or more audio channels are automatically downmixed to stereo on import. To work with individual channels, split the file into mono tracks first. * HDR video is supported but currently in beta — you may notice some slowness during editing and exporting. ## Supported and unsupported file types | Type | Supported | Unsupported | | -------------------- | --------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Audio containers** | WAV, MP3, AIFF, M4A, FLAC, OPUS, AAC | OGG, WMA | | **Audio codecs** | AAC, PCM (8, 16, 24, and 32-bit), Opus | APAC\*, ALAC \**APAC/Spatial Audio files used on iPhone 16 models are supported. In Descript they will be treated as though recorded with stereo audio.* | | **Video containers** | MP4, M4V, MOV, WEBM, MKV, MXF | MTS, OGV, AVI, WMV | | **Video codecs** | H.264, HEVC, VP8, VP9, ProRes\*, QTRLE\* \**ProRes and QTRLE formats are only supported on Creator, Business, and Enterprise plans.* | — | | **Image** | BMP, JPEG, PNG, GIF, WEBP, HEIC | — | ## Supported codec combinations Getting a "file not supported" error on a file type listed above? The issue may be the codec inside the file. Not every codec works in every container. The tables below show exactly which combinations Descript supports. ### Video containers × codecs | Container | H.264 | HEVC (H.265) | VP8 | VP9 | ProRes \*\*\* | QTRLE \*\*\* | AV1 | Vorbis | | ------------------ | ----- | ------------- | --- | --- | ------------- | ------------ | --- | ------ | | **MOV** | ✅ | ✅ | ❌ | ❌ | ✅ | ✅ | ❌ | ❌ | | **MP4** | ✅ | ✅ | ❌ | ✅ | ❌ | ❌ | ❌ | ❌ | | **M4V / 3GPP** | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | | **MKV (Matroska)** | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | | **WebM** | ❌ | ❌ | ✅ | ✅ | ❌ | ❌ | ❌ | ❌ | ### Audio containers × codecs | Container | AAC | MP3 | FLAC | Opus | PCM | | ------------------- | --- | --- | ---- | ---- | --- | | **MP4 / MOV / M4A** | ✅ | ✅ | ❌ | ❌ | ✅ | | **ADTS (raw .aac)** | ✅ | ❌ | ❌ | ❌ | ❌ | | **WebM** | ❌ | ❌ | ❌ | ✅ | ❌ | | **OGG (.opus)** | ❌ | ❌ | ❌ | ✅ | ❌ | | **WAV** | ❌ | ❌ | ❌ | ❌ | ✅ | | **AIFF** | ❌ | ❌ | ❌ | ❌ | ✅ | | **MP3** | ❌ | ✅ | ❌ | ❌ | ❌ | | **FLAC** | ❌ | ❌ | ✅ | ❌ | ❌ | # Troubleshooting audio and video sync issues Source: https://help.descript.com/add-and-manage-media/ts-av-issues Resolve out-of-sync audio and video on a Descript export. Audio and video can drift out of sync on playback or in an exported file. The steps below help you line them back up. If you recorded your media outside of Descript, audio/video sync issues may stem from the source file itself. Try previewing it in your system's media player. If the file is out of sync: * Re-export the file using the same settings. * Try a different export format or encoding. * Contact the third-party app or hardware manufacturer for help. For consistent delays or clips that start slightly out of sync, use **Set A/V sync offset** to shift the audio without editing the timeline or entering a sequence. [Learn how to adjust A/V sync offset.](/add-and-manage-media/av-sync) Offset slider in media preview modal Using Bluetooth headphones can sometimes cause sync delays during playback. Try switching to your computer's built-in speakers or wired headphones. In most cases, your final export will be properly synced even if in-app playback appears delayed. Descript includes a [Repair file](/add-and-manage-media/repair-audio-drift) feature that can automatically correct timing issues in some media files. For precise control, detach the audio from a video clip and manually realign them in a sequence. 1. Right-click the media clip and select **Detach Audio**. 2. Right-click again and select **Edit Sequence**, or use `Cmd + Shift + O` (Mac) / `Ctrl + Shift + O` (Windows). 3. Use the Select tool to drag the audio clip into alignment with the video. Zoom in for frame-level precision while editing in the [Sequence Editor](/script-editing/sequence-editor). ## A note on hardware latency If you're using external audio or video equipment, sync issues may be caused by hardware latency. Try recording with your computer's built-in mic and camera first to rule this out. Then, reintroduce external devices one at a time to isolate the issue. If latency appears with specific configurations, contact your device manufacturer for troubleshooting tips or driver updates. # Fix color problems when importing HDR videos into Descript Source: https://help.descript.com/add-and-manage-media/ts-hdr Fix washed-out or oversaturated colors from HDR footage by adjusting settings or converting to SDR before editing. When importing an HDR video into Descript, you may notice color issues such as muted or washed-out colors, or in some cases colors that appear overly vivid. This most commonly happens with HDR recordings from iPhones and other devices that record in HDR by default. **Descript's HDR support is currently in Beta.** You may experience slower rendering, exporting, or playback when working with HDR footage while we continue improving performance and color handling. Descript converts HDR video to SDR using tone mapping so it can be edited and processed consistently alongside standard video. While we aim to preserve the original look of your footage, HDR-to-SDR conversion is not always perfectly accurate, which can result in unexpected color shifts. If your video looks noticeably off after import, and adjusting color settings does not help, we recommend converting the video to SDR before editing. If you continue to see issues, please [contact support](/connect-with-us/get-help) or reply to an existing request. **Tip:** If you regularly record video for Descript, disabling HDR before recording can help avoid color issues altogether. On iPhone, you can [turn off automatic HDR](https://support.apple.com/guide/iphone/adjust-hdr-camera-settings-iph2cafe2ebc/ios#:~:text=On%20iPhone%20XS%2C%20iPhone%20XR,then%20turn%20off%20Auto%20HDR.) in your camera settings. Many cameras, webcams, and screen recording tools on macOS and Windows also include HDR or “high dynamic range” options that can be disabled before recording. ### How to fix HDR recordings after recording 1. Right-click your video file in Finder. 2. Select **Encode Selected Video Files**. 3. Choose one of the H.264 options to convert the video to SDR. 4. Click **Continue**. A converted copy of the video will be created in the same folder.  [Gif showing how to encode an iPhone video on Mac](/images/external/descript-10486758818061-198096a33b.gif) 5. Import the converted video into Descript. If the original HDR file is already in your project, you can [replace the file](/add-and-manage-media/replace-file) to keep your existing edits. 1. Use a video encoding tool to convert the video to SDR. We recommend HandBrake, a free and open-source video transcoder. [Learn how to use HandBrake](https://handbrake.fr/docs/en/1.6.0/introduction/quick-start.html) . 2. When encoding, choose an H.264 preset or format. 3. Import the converted file into Descript. If you already imported the HDR version, you can [replace the file](/add-and-manage-media/replace-file) to preserve your edits. # Why is my import or upload taking so long? Source: https://help.descript.com/add-and-manage-media/ts-import-lag Understand what slows a long import and how to speed it up. When you import a file into Descript, the time it takes to process depends on several factors, including **your personal network's upload speed, the file size, and any background processing like optimization and transcription**. If your import is taking longer than expected, here’s what might be happening and what you can do about it. ## What Happens When You Import a File? When you add media to a Descript project, several processes occur: * **File Upload** – Your media is uploaded to the cloud so you can access it across devices. * **Optimized File Creation** – Descript generates a smaller, lower-resolution proxy file to improve playback performance. * **Transcription ([if enabled](/script-editing/automatic-transcription))** – If your file contains audio, Descript automatically transcribes it. These processes ensure smooth editing but can add some time before your media is fully ready. ## Factors That Affect Import Speed ### Upload Speed Your internet **upload speed** directly impacts how quickly Descript can process your file. A slow connection will result in a longer wait time. * **Check your upload speed** – Use a speed test tool (e.g., [fast.com](https://fast.com) or [speedtest.net](https://www.speedtest.net)). * **Recommended speeds** – A minimum of **10 Mbps upload speed** is recommended for smooth performance, but **higher is better** for large files. ### File Size and Type Larger files take longer to process. Video files, especially high-resolution ones, require more time for **uploading and optimization**. ### Background Processing Descript automatically creates optimized proxy files for smoother editing. Your final export will always use the original file, so you don’t need to worry about quality loss. If required, you can [**disable optimized files**](/app-troubleshooting/proxy-files) in settings, but this is not recommended. ## What to Do If Your Import Is Stuck If your file is taking significantly longer than expected, try these troubleshooting steps: 1. **Check your internet connection** – A slow or unstable connection can delay the import process. 2. **Replace the file** – If your transcription or optimization seems stuck, try re-importing the file via the [replace file](/add-and-manage-media/replace-file) feature. 3. **Restart Descript** – Close and reopen the app to potentially refresh the upload process. ## Still Having Issues? If your import is taking an unusually long time or seems frozen, [contact support](/connect-with-us/get-help) with details about your file type and upload speed. If you already have, please respond to any open ticket you have with us, and we will be sure to respond. # Troubleshooting missing file errors Source: https://help.descript.com/add-and-manage-media/ts-missing-files Fix missing file errors that block Descript exports. Sometimes, you'll get an error on export that Descript can't find a file. This could be because the file hasn't finished downloading or could not be fully processed when uploaded initially. You can usually tell if the file has this issue when there is a small caution icon in the [project files](https://help.descript.com/hc/en-us/articles/10165759609101). In the chance your project says it is missing any files, you may need to re-upload the original file into Descript. You can do that by: * Opening the Project panel. * Find the Files section. * Use the [Replace file](/add-and-manage-media/replace-file) tool to replace the file with a local copy of the same file in question. # Import Zoom recordings into Descript Source: https://help.descript.com/add-and-manage-media/zoom Pull in Zoom cloud recordings directly to Descript. Connect your Zoom account, and Descript pulls your cloud recordings into your project. View and import recordings from Zoom calls you scheduled, started, or hosted within the past 12 months. To import older recordings, download the file from Zoom, then upload it using the steps outlined in our [Upload a file from your computer](/add-and-manage-media/local) article. **Looking for an easier way to meet and record?** Rooms (Descript's conferencing tool and recorder) lets you meet, record, and collaborate in one place. [Learn how to use Rooms](/record/rooms-overview). ## First-time setup Before you import Zoom recordings, configure your Zoom settings and connect your Zoom account to Descript. 1. Open Descript and click your profile picture or initials in the top right corner of the window. 2. Select **Settings** from the dropdown menu. 3. In the left-hand panel, select the **Connected apps** tab. 4. Click **Connect with Zoom** and follow the prompts to authorize access to your Zoom cloud recordings. Settings page showing the option to connect Descript with Zoom **IT-managed Zoom accounts** If your organization restricts Zoom apps, ask your IT team to allow Descript's Zoom integration and whitelist \***.zoom.us**. ##### Permissions Once connected, Descript can view your Zoom cloud recordings and access the audio and video files from recordings you choose to import. Descript doesn't automatically download recordings. For the most flexibility when editing in Descript, update these Zoom settings: 1. Log in to your Zoom account on the web and go to **Settings > Recording**. ([Open Zoom Recording settings](https://zoom.us/profile/setting?tab=recording) — you may need to sign in.) 2. Toggle on **Cloud recording**. Descript's Zoom integration can only import cloud recordings, not local recordings saved to your device. 3. Enable **Record a separate audio track for each participant**. When selected, Zoom records individual audio files for each speaker, making it much easier to edit each person's audio track in Descript. 4. Enable **Record active speaker, gallery view, and shared screen separately**. We recommend selecting all three options for the most control over your visuals in Descript. ##### About Zoom video files Zoom always provides a combined video file with all participants. Your Zoom view settings determine which perspectives appear, but Zoom doesn't provide separate video tracks per participant. **Will separate audio tracks use more media minutes?** No. Separate audio tracks don't increase media minute usage. Descript charges media minutes once per meeting, based on the longest file duration. **Example:** 1-hour Zoom meeting with 5 participants\ **Files imported:** 6 total\ **Media minutes used:** 60 minutes ## Record and import workflow In Zoom, click **Record** and select **Record to the cloud**. Zoom option to record to the cloud **Then import your Zoom files into Descript:** 1. Open or [create a project](/getting-started/create-a-new-project). 2. Click **Import from Zoom** in the script area. 3. Select a recording by meeting title. 4. Click **Import**. Descript automatically adds the files to your script, creates a [sequence](/script-editing/multi-track-sequences-overview), [detects your speakers](/script-editing/speaker-detection), and [transcribes](/script-editing/automatic-transcription) the audio using your selected language in [App Settings](/account-and-app-settings/app-settings). **Recording still processing?** If a recording shows **Processing**, Zoom is still preparing the files. Wait for processing to finish before importing. ## Troubleshooting Zoom imports If your Zoom recording does not import, check the issue that best matches what happened. If your internet connection drops during import, reconnect and wait for the import to resume. If it does not resume, check that your connection is stable, then try importing the recording again. Zoom API outages can prevent Descript from listing or importing cloud recordings. Check [Zoom's status page](https://status.zoom.us/) for current outages. If Zoom is experiencing an issue, wait until it is resolved, then try the import again. If Zoom is disconnected before or during an import, Descript may show an import error. Reconnect your Zoom account in **Settings > Connected Apps**, then try importing the recording again. ## Disconnect Zoom To unlink your Zoom account: 1. Open **Settings** and select **Connected Apps**. 2. Next to Zoom, select **Log out**. # AI video maker Source: https://help.descript.com/ai-assistant/ai-video-maker Descript's AI Video Maker turns a prompt, script, or footage into an editable video. From a prompt, a rough script, or existing footage, AI Video Maker generates a whole editable video: script, voiceover, visuals, and an optional [avatar](/generative-media/overview). You'll find it on the Home tab of the [Drive view](/descript-tour/drive-view).