There was an issue while recording, where can I find the backup recordings?

If a primary recording isn't available for any reason, we'd suggest accessing and downloading the session's cloud backup recordings, as that's the provided recovery method. Instructions for accessing Cloud backups are below:


Next to the Recent Primary Recordings tab, you can select the Down Arrow and choose the Backup Recordings Option. From there, sessions will be displayed for selection. You can choose your session and select the session's down arrow to view and download any available backup recordings. 


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