If a primary recording isn't available for any reason, we'd suggest accessing and downloading the session's cloud backup recordings, as that's the provided recovery method. Instructions for accessing Cloud backups are below:
- Select the Recordings tab in the top left corner of the Dashboard.
- Locate and select the session that you need the cloud recordings from, then select the Ellipsis button to the right of the session.
- Expand the Cloud Recording subsection of your session.
- Select the Download Recording button next to the cloud recording that you want to download.