There was an issue while recording, where can I find the backup recordings?

If a primary recording isn't available for any reason, we'd suggest accessing and downloading the session's cloud backup recordings, as that's the provided recovery method. Instructions for accessing Cloud backups are below:

  1. Select the Recordings tab in the top left corner of the Dashboard.
  2. Locate and select the session that you need the cloud recordings from, then select the Vertical ellipses icon.png Ellipsis button to the right of the session.
  3. Expand the Cloud Recording subsection of your session.
  4. Select the Download Recording button next to the cloud recording that you want to download.
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