You will see this message when trying to link a Descript drive to a SquadCast organization when the drive is already connected to a SquadCast organization.
How to resolve this issue
There are three main ways to proceed if you encounter the above message:
- Do you have access to multiple drives? If so, you may be trying to link a drive that is different from the one you intended. Select the correct drive and re-try linking your accounts.
- If both the selected drive and organization are correct and one was accidentally linked to another drive or organization, please reach out to customer support for assistance.
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You may see this if you are not the owner of the Descript drive you are viewing when trying to access SquadCast. If you are not the drive owner, the drive owner will also need to add any members of their Descript drive to the connected SquadCast organization.
Account owners can invite team members at no extra charge to join an existing organization with an assigned role. That can be done from the account team members page here - https://app.squadcast.fm/account/members by selecting the Invite team members option at the top.
There, you can enter an email to invite and choose a role. The entered email will receive an invitation email with instructions for accepting and joining an organization. They can find more info regarding team roles from our support doc here: Team Members.