Addressing video and audio export issues

Publish as an alternative to export

We always recommend using the Publish feature to export audio and video (and then downloading the file) instead of the normal export flow. Publish can be >10 times faster than exporting audio/video files, and it's more stable.

Other issues

Audio / Video is out of sync upon export

Did you record your files outside of Descript? If so, that can sometimes lead to a/v sync issues in the source file. It may have been encoded with an unsupported encoding, or have issues with corrupted underlying file metadata.

It may be helpful to load the source file in a video player on your computer and see if it's also out of sync. If it is:

    • Try re-exporting the original file with the same settings
    • Try re-exporting the file with a different file extension or encoding
    • Reach out to the third-party hardware or software provider for assistance in troubleshooting
Grainy video quality

If part of your video is lower resolution than you'd expect, it's possible that Descript is not using the original file for export. Use the replace file feature to re-upload your original file and try exporting again.

"Export failed" error messages

Sometimes you'll get a message that export failed for some reason. Here's how to interpret those error messages and what you can do about them.

Could not get local path for requested asset


This means you're missing a file, maybe because it hasn't finished downloading. Wait for your project to download and try again, or you can replace the file by following this guide.

Cannot create word with endTime <= startTime

This error may indicate an issue with the Composition's underlying alignment data. To resolve try clicking the Help menu > DebugForce fix corrupted alignment.

Choppy video playback in the editor or exported file

Choppy playback could be caused by a low composition frame rate setting. To resolve, increase your composition's frame rate setting in the Aspect ratio and video settings menu.

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