Customer Support
In-app Help and Contact form
Existing users can get help directly in the Descript app.
- Click the Help Center button
in the top-right corner of the Descript desktop app.
- Select Contact Us to open the Help widget
- Our Descript Help bot can locate online resources related to your question.
- If you can't find an answer to your question, click Get in touch when prompted to create a Support ticket and a member of our team will reach out via email to assist with your request.
Support Hours of Operation
Descript Customer Support is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time, excepting some US Federal holidays.
Does Descript offer phone support?
Not at this time, but feel free to submit a ticket to Customer Support and we will be happy to assist you.
Online Resources
Have a product question, or need help with your account? Find answers to common questions on our Help Center, or join one of our active user communities to connect with other Descript users.
General Inquiries
If you haven't yet created a Descript account you may submit a request through our Help Center and we'll help you find the answers you need.
Community Support
Sales and Product Information
Subscriptions
Descript offers a wide variety of features to level up your content creation game. Visit our pricing page to learn more about our plans and features and choose the one that's right for you and your team.
Descript for Enterprise
For organizations who need even more features and flexibility:
- Visit the pricing page.
- Under the Enterprise Custom field, select Contact us.
- Please fell out the form so we can better support your inquiry.
- Select Submit at the bottom of the form, and our team will reach out to you to discuss your team's needs.
Descript for Education and Organizations
Descript offers a discounted rate on our Creator plan for qualifying students, teachers, and non-profit organizations. Learn how to apply here.
Affiliate
Descript has an affiliate program for US and Canada-based customers that rewards 15% recurring cash commissions for the first year of referred subscribers. Visit our Affiliate page to learn more.
Marketing and PR
Interested in working with us to get the word out, or want to write about us? Send us an email at press@descript.com and we'll respond to your inquiry as soon as we can.
Corporate Address
Descript
385 Grove St.
San Francisco, CA 94102