If you are seeing this message, this means that we were unable to process the payment you have on file and that, after enough failed attempts, we have taken steps to freeze the account.

Not to worry! You can self-service this by double-checking your card information in the Subscriptions and Payment Info sections of the Account Page. To reactivate the account, you simply need to check their Payment Info and ensure that the card on file can be charged.

While your account is Frozen you will be unable to do the following:

• To Download, Transfer, Delete, and Check Recordings
• View, Edit, Create, or Delete Previous Sessions