On rare occasions, changes or edits you've made may not save and may unexpectedly disappear. This issue may occur after restarting your computer or when you've returned to edit a project after a period of time. This article covers a couple of potential solutions for restoring lost project data.
Check the project's version history
You may be able to recover your project's data by restoring a previous version from the project's history. Click here to learn about restoring a project version.
If you can't recover the project data from your project history, we recommend reaching out to customer support for assistance. The Descript team will see if the missing data can be restored, and gather details to fix the issue so it doesn’t happen again.
You’ll need to provide a project backup file when reaching out to support. To get this file:
- Open the project.
- At the top of your screen, select Help > Debug > Export project backup...
- Select the location on your computer where you want to save the backup file. We recommend saving the file to your desktop so you can easily retrieve it.
- Select Save.