Troubleshooting
Looking for help with common issues with Descript? Find answers below.
- Emoji characters do not render correctly during publish or export
- My payment failed or isn't processing
- I'm having trouble signing into my account
- Why am I getting an invalid email error?
- Resolving network connection issues
- Creating and locating project backup files
- My project isn't saving
- My project isn't loading or opening
- Recovering project edits that disappeared
- How do I recover a lost recording?
- Fixing missing file errors
- Splitting a transcript into individual speaker files
- Addressing video and audio export issues
- Fixing audio and video sync issues
- My video is only 5 seconds long
- My imported iPhone video looks washed out
- Solving transcription issues
- Adding subtitles to YouTube videos
- Correcting misspelled captions after uploading to YouTube
- Transcribing a stereo file that has phasing and delay artifacts
- Fixing "Could not start live transcription: Unsupported sample rate" error
- I'm having trouble using Overdub
- Solving Overdub training and submission issues
- Troubleshooting editor performance and playback issues
- Diagnosing and resolving GPU issues
- Recording Zoom meetings with separate audio tracks
- Video preview window not appearing on macOS
- I'm having trouble installing Descript
- I got a "Descript Alignment Engine Failed to Start" error
- Why does Descript say "No Sequence at Playhead"?