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Read the Descript documentation and chat with our support staff.
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Product Tour
Features
Transcription
Podcasting
Screen Recording
Social Clips & Templates
Overdub
Studio Sound
Filler word removal
Subtitles & Captions
Publishing
For Work
Resources
Blog
Help & support
Changelog
Live Events
Affiliate Program
Events
Tools
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Submit a request
Descript Help
Troubleshooting
Troubleshooting
Looking for help with common issues with Descript? Find answers below.
Emoji characters do not render correctly during publish or export
My payment failed or isn't processing
I'm having trouble signing into my account
Why am I getting an invalid email error?
Resolving network connection issues
Creating and locating project backup files
My project isn't saving
My project isn't loading or opening
Recovering project edits that disappeared
How do I recover a lost recording?
Fixing missing file errors
Splitting a transcript into individual speaker files
Addressing video and audio export issues
Fixing audio and video sync issues
My video is only 5 seconds long
My imported iPhone video looks washed out
Solving transcription issues
Adding subtitles to YouTube videos
Correcting misspelled captions after uploading to YouTube
Transcribing a stereo file that has phasing and delay artifacts
Fixing "Could not start live transcription: Unsupported sample rate" error
I'm having trouble using Overdub
Solving Overdub training and submission issues
Troubleshooting editor performance and playback issues
Diagnosing and resolving GPU issues
Recording Zoom meetings with separate audio tracks
Video preview window not appearing on macOS
I'm having trouble installing Descript
I got a "Descript Alignment Engine Failed to Start" error
Why does Descript say "No Sequence at Playhead"?
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