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  • Home
  1. Descript Help
  2. Troubleshooting

Troubleshooting

Looking for help with common issues with Descript? Find answers below.

  • Emoji characters do not render correctly during publish or export
  • My payment failed or isn't processing
  • I'm having trouble signing into my account
  • Why am I getting an invalid email error?
  • Resolving network connection issues
  • Creating and locating project backup files
  • My project isn't saving
  • My project isn't loading or opening
  • Recovering project edits that disappeared
  • How do I recover a lost recording?
  • Fixing missing file errors
  • Splitting a transcript into individual speaker files
  • Addressing video and audio export issues
  • Fixing audio and video sync issues
  • My video is only 5 seconds long
  • My imported iPhone video looks washed out
  • Solving transcription issues
  • Adding subtitles to YouTube videos
  • Correcting misspelled captions after uploading to YouTube
  • Transcribing a stereo file that has phasing and delay artifacts
  • Fixing "Could not start live transcription: Unsupported sample rate" error
  • I'm having trouble using Overdub
  • Solving Overdub training and submission issues
  • Troubleshooting editor performance and playback issues
  • Diagnosing and resolving GPU issues
  • Recording Zoom meetings with separate audio tracks
  • Video preview window not appearing on macOS
  • I'm having trouble installing Descript
  • I got a "Descript Alignment Engine Failed to Start" error
  • Why does Descript say "No Sequence at Playhead"?
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