Descript provides refunds for subscription charges if canceled and requested within 48 hours of invoice date. To request a refund, visit our Support page and submit a request, and be sure to include the email address associated with your Descript account.
If you cancel your subscription partway through the billing cycle, cancelations are not prorated and your subscription will terminate at the end of your current billing cycle. Changing your billing cycle partway through the subscription period is also not prorated and will take place at the end of your current billing cycle.
So that users may begin using enhanced features, upgrading from a Creator to a Pro plan will apply the changes immediately and a proration applied for the unused time on Creator. Downgrading from Pro to Creator, or from Pro to Free will be scheduled for the end of the current billing period with no proration.
Automatic transcriptions are billed per minute of recorded audio (not per minute of voice content) for each submitted track. This means that if you submit two files containing different speakers of the same interview, and each file is 60 minutes in length, 120 minutes will be deducted from your monthly transcription allotment.
Please note that refunds are not provided for accidental or duplicate transcriptions. If for any reason your transcription fails to transcribe, you will be prompted to retry the transcription or you may reach out to Customer Support for assistance.
White Glove Transcriptions
Our transcriptionists get started on your transcription request within minutes of receiving the request - so orders cannot be canceled once placed.
While we cannot guarantee 100% accuracy for White Glove transcriptions, if you encounter significant accuracy issues with your White Glove transcription on a file that is clearly audible, you may submit a request with our Support team for a Free redo at no charge. Please provide the email address associated with your Descript account and the details of the issue.
Most transcriptions are returned within a business day, but can take up to 3 business days to complete. If a transcription has not been completed within 3 business days of being initiated, you may also request a refund for the transcription and a member of our Support team will be happy to assist.
Please note that refunds are not available for accidental or duplicate White Glove transcriptions, or if a White Glove transcription file, or it's containing project is deleted before or after the transcript has arrived. Project deletion is a permanent action and cannot be undone.
Additional Transcription Minutes
Descript does not provide refunds of additional transcription minute purchases (one-time boost or adjustments to monthly transcription rate limits).