Troubleshooting Issues with Eye Contact

The Eye Contact effect simulates natural eye contact with your audience. Below are common issues and solutions to help you get the best results.

Eye Contact doesn’t apply to my video

Eye Contact may not work if your video uses a variable frame rate (VFR), includes multiple people, or the subject’s face/eyes aren’t clearly visible.

To fix:
  • Re-encode to a constant frame rate (CFR) with Handbrake:
    1. Open the video in Handbrake.
    2. In the Video tab, select Constant Framerate.
    3. Click Start to re-encode, then replace the original file in Descript.
      Handbrake settings for CFR
  • Re-frame the subject: Keep the face and eyes large, centered, and fully visible.

The results look unnatural

If Eye Contact looks off, the face may be too small, poorly lit, angled, or glare from glasses may interfere.

To improve:
  • Re-frame: Keep the face large, centered, and straight-on.
  • Improve lighting: Use soft, even lighting; avoid backlighting or shadows.
  • Reduce glare: Adjust glasses or camera angle to minimize reflections.

Eye Contact skips parts of my video

Eye Contact may skip sections if the subject looks away or moves out of frame.

To improve performance:
  • Keep head and eye movements minimal.
  • Position scripts close to the camera’s line of sight.
  • Follow the best practices below.

Tips and best practices

  • Single-person videos only: Eye Contact does not support multi-person clips.
  • Framing: Keep the face large, centered, and clearly visible.
  • Lighting: Use soft, even lighting and avoid backlighting.
  • Movement: Minimize large head or eye shifts.
  • Glasses: Adjust to reduce glare or reflections.

Learn more about Eye Contact best practices →