Sometimes, recordings may stop uploading, but partial recordings are still available for editing. You'll be notified once the full recordings are uploaded, and you can replace the partials with the complete versions. To avoid delays, guests are asked to open the recovery link as soon as possible if their files have stalled. This link allows them to resume uploading their recordings and remains valid for seven days. For instructions on how to use these recovered files, see Recovering and Replacing Stalled Recordings with Descript Rooms.

You may see this error if, while uploading, one of the participants (including yourself) closes the Rooms tab before the upload can be completed. If this happens, encourage all guests (including the host) to open the recovery link as soon as possible and upload the files. This link allows you to resume uploading your recordings and remains valid for seven days. For instructions on how to use these recovered files, see Recovering and Replacing Stalled Recordings with Descript Rooms.

If you find yourself in a situation where you are unable to recover any files after a primary upload has failed, you will have to use the files in the backup folder of your project. This is because the primary files are unavailable and cannot be recovered. Backup recordings in Rooms are captured for each participant in the session. These backups are similar to Zoom-quality recordings and act as a failsafe in case the primary recordings encounter issues. You can find these files by navigating to the Recordings > Backups folder in your project files. You can find steps for how to use these files in the existing sequence here: Recovering and Replacing Stalled Recordings with Descript Rooms.

If your camera or microphone isn’t accessible, it could be due to the browser’s site data settings. This may cause a blank video feed, and a small icon will appear in the address bar. To resolve this, ensure that your settings for web.descript.com are set to "Allow site to save data." You can do this by clicking the icon in the address bar and adjusting the settings.

If you find you are unable to update your camera or microphone, this may be because of how a newer Chrome experiment. This new experiment changes how Chrome handles camera and microphone permissions. If you are part of this newer experiment, please use the following steps to be able to update your devices: 

1. In Chrome, navigate to chrome://flags/
2. Search for Camera and Mic Preview and disable it. 
3. Then, search for getUserMedia deferred device settings selection and disable it.
   
4. Refresh your Descript Room. 

If this does not help with this issue, please try the following:

1. Click the microphone or camera icon in the address bar.
2. Click Reset permissions.
   
   
   
3. Reload the Rooms page. 

Sometimes, the above steps may also not work; in this case, you can try manually selecting the device in your Chrome settings.

1. Click the microphone or camera icon in the address bar.
2. Click the arrow next to the device you want to update.
   
   
   
3. Once you have selected the device you want to update, select Manage.
   
   
   
4. This will open a new window where you will be able to update the device you want to use with Rooms. You may need to reload the Room for the new selection to take effect.

If these steps do not work for you, please clear your browser's cache and site settings and attempt these steps again. 

If you cannot join a Room, you might be using an unsupported browser or device. While still in beta, Rooms will only support Chrome and Chromium-based browsers. As development progresses, we plan to add support for other browsers and the ability to join recordings from a mobile device.

If any of your high-quality uploads stalls, share the recovery link with your guests to enable them to resume their uploading as soon as possible. This link is valid for seven days, ensuring that any interrupted uploads can be attempted to be recovered. If the upload resumes, it will not be shown in the Room, but partial recordings will be available for editing while it is uploaded. Once the full recordings are uploaded, you'll be notified, and you can replace the partials with the complete versions. To avoid delays, guests are asked to open the recovery link as soon as possible if their files have stalled. This link allows them to resume uploading their recordings and remains valid for seven days. For instructions on how to use these recovered files, see Recovering and Replacing Stalled Recordings with Descript Rooms.

If you accidentally close your tab during an ongoing recording, you can use the recovery link to try to resume any incomplete uploads.

If the cache is cleared while Descript Rooms is open or uploading, any recordings that were being uploaded will be lost, and you’ll have to rely on the backup recordings. See Recovering and Replacing Stalled Recordings in Descript Rooms.

You may see this error if, while uploading, your network fully disconnects. If this happens, your primary recordings will still be stored in your browser. We encourage guests and/or hosts to open the recovery link as soon as possible and upload the files. This link allows you to resume uploading your recordings and remains valid for seven days. For instructions on how to use these recovered files, see Recovering and Replacing Stalled Recordings with Descript Rooms.

This may happen if you were removed from the Room by a host. If the host did not remove you and this removal is unexpected, work with the host to rejoin the Room.

If your network experiences low bandwidth during a recording session in Descript Rooms, the system may automatically disable your video and display the following message: We've disabled your video due to poor network conditions - your video is no longer being recorded. To resolve this, try moving closer to your router or connecting directly to your network with an ethernet cable. Note that your audio will continue to be recorded, even if the video is disabled.