This page provides detailed information on common issues you might encounter while importing Zoom meetings into Descript, along with recommended solutions. If you see an error message like the one below, review the dropdowns below for potential solutions.
Network Issues
If you experience a network issue (e.g., internet drops or something similar), it can prevent Zoom recordings from being imported into Descript. Once reconnected, the import should resume. If it does not, ensure your internet connection is stable and try importing again. These issues are often temporary; retrying the import process may resolve the problem.
Zoom API Outage
Sometimes, Zoom's API may experience outages, which can interfere with the import process. You can check the status of the Zoom API on their status page. If there is an outage, please wait until Zoom resolves the issue and then try importing your recordings again.
Disconnecting Zoom Before Import
If you or someone who has access to your account disconnects Zoom before or during an import but after opening the meeting picker, you will receive an error during the import process. If you encounter this error, reconnect your Zoom account and try the import again.