For all session recordings, SquadCast creates two sets of files: primary recordings and cloud backups. Primary recordings are created via progressive uploads, while cloud backups are created server-side.
Primary files can be downloaded using the steps on our Download Audio + Video Recordings page.
If the primary recordings fail to render or are incomplete, you may need to use the cloud backup files. To access the cloud backups, use the steps in our Access Cloud Audio + Video Recordings guide.
If the manually retrieved Cloud backups are also partial/incomplete, it's likely a participant left the session before their upload and render finished, or the network was significantly challenged. When the network is struggling, the primary and cloud recordings can fail to fully process.
To discourage this, SquadCast displays a pop-up warning advising participants to stay in the session once recording has stopped. If the participant leaves the session before their upload processes, there is, unfortunately, no way to recover the full file.
There's a few other factors that can cause a partial or incomplete recording:
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AirPods and Bluetooth devices: While Bluetooth devices will work with SquadCast, we strongly recommend wired headphones for several quality and performance reasons:
- They are not capable of supporting recording at 48kHz.
- Bluetooth devices can introduce latency.
- The Bluetooth device is often not recognized as the OS default, which can lead to degraded quality.
- Sample rate: If a participant records at an unsupported sample rate (rather than the required 48khz), this can certainly affect the primary recordings. The sample rate can be adjusted within the computer's OS sound settings. Please have a look at our support page with more info on doing that here: Microphone Sample Rate.
SquadCast provides useful host tools to provide insight into guest equipment configuration and settings. Hosts can view the participant's sample rates, OS, and browser version by expanding the participant's menu when selecting the participant's icon in the lower right corner of your in-session display.