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Resolving device connection issues

If you're having trouble connecting an external recording device, here are some troubleshooting steps that might help with common issues.

Wired Devices

Check the connection
Make sure the device is securely plugged into the computer. Loose or improper connections can cause problems.
Avoid using unpowered hubs
Plug the device directly into the computer or a powered hub. Do not use an unpowered hub or splitter, as they can cause connectivity issues.
Test the cable
If you're still having problems, double check that your cable is functioning properly. Try using a different cable, if you have one, to rule out a defective cable.

Wireless Devices

Check the power source
Make sure your device is charged or connected to a power source. A low battery can give you intermittent connectivity issues.
Check the device pairing
Make sure your computer is properly paired with the device. If you need to, look at your device's user manual for instructions on how to pair them.

Still having trouble?

If you've tried these steps and are still having trouble, please reach out to our support team for further assistance.

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