Troubleshooting your project not loading or opening

If you’re not able to load or are seeing an error message when opening a project, there are a few things to try to resolve the issue.

General troubleshooting

Beta users
This issue can be caused by one or more collaborators using Descript Beta, which is not compatible with the current public release. Switching to the master version of Descript should resolve the issue.
A note about Descript Beta

Please note, that it's recommended that the beta application not be used in mission-critical production environments to minimize any chances of impact to your work.

Remove the downloaded project
Remove the locally downloaded project and then reopen it to resync your work.
Avoid data corruption

Please make sure to follow the steps in the linked article. Manually changing the locally stored Descript files could corrupt your project data.

Check your version history
Try opening a previous of your project. Click here to learn about restoring a project version.
Fully uninstall and reinstall the app
Click here to learn how to fully uninstall Descript.

Specific issues

Stuck on the "Retrieving project" screen
This issue can be caused by one or more collaborators using Descript Beta, which is not compatible with the current public release. Switching to the master version of Descript should resolve the issue.

Contact support

If none of the above troubleshooting steps worked, please contact support and we’ll take a look!

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