If you’re unable to load a Descript project or are seeing an error message when opening a project, there are a few things to try to resolve the issue.
General Troubleshooting
Remove the downloaded project
Remove the locally downloaded Descript project and then reopen it to resync your work.
Avoid data corruption
Please make sure to follow the steps in the linked article. Manually changing the locally stored Descript files could corrupt your project data.
Check your version history
Try opening a previous of your Descript project. Click here to learn about restoring a project version.
Fully uninstall and reinstall the app
Click here to learn how to fully uninstall Descript.
Contact support
If none of the above troubleshooting steps worked, please contact support or reply to an open request, and we’ll take a look!