Troubleshooting publishing issues

General troubleshooting

Check if your files are finished uploading

Your project files may still be syncing to your project. 

  1. Check if your project is finished syncing.
  2. Re-publish your project once all background activity is complete.
Duplicate your content
  • If working in a regular project
    • Manually copy the contents of the composition to another composition and publish from there.
  • If you've made a Quick recording
    • click the Copy to new project button in the lower left corner of the Quick editor
    • Publish the composition in the newly opened project
Export then Publish

Try using the local video export or audio export option rather than publishing to the web. Once complete, re-import the file into a new project / composition, then publish the newly imported file.

Other issues

Audio / video plays back correctly in Descript, but is not in sync after publish

Try exporting the file instead of publishing to see if the issue persists. If the issue is resolved you can then re-import the exported file and publish from there.

Emoji do not render correctly

Workaround would be to take a screenshot of the emoji and paste it in your composition as an image.

Video project is not publishing to Buzzsprout
How to troubleshoot the issue
  1. Convert your composition to audio-only
  2. Re-publish you composition to Buzzsprout.
Why is this happening?

You can publish video projects using the Buzzsprout integration. However, Buzzsprout only uses the audio portion of your video. If you're working with large video projects, they might fail to publish altogether. Converting your composition to audio-only before publishing will help you avoid issues publishing to Buzzsprout from Descript.

Trouble publishing a Classic project
If you're running into issues when publishing pages from Descript Classic projects, please first try to convert your project by clicking the Copy this project to the new Descript button located in the orange banner at the top of your Classic project, then retry the publish.


Imported files using Edit in Descript

If you Imported files using Edit in Descript and you're having trouble publishing the project:

  1. Download the original source files to your computer
  2. Use the Replace file to replace your project files with the newly downloaded source files
  3. Try re-publishing your project. 
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