Troubleshooting publishing issues

This page will guide you through some of the most common issues using Studio Sound and how to resolve them.

Check if your files are finished uploading
Your project files may still be syncing to your project. Be sure to check if your project is finished syncing. Once fully synced and saved, try to re-publish your project.
Try exporting your project locally first
Try using the local video export or audio export options. If the project exports successfully, re-import the exported file into a new project or composition and then publish the newly created project or composition.
My audio or video plays back correctly in Descript but is not in sync after publishing
Try using the Repair video timestamps option on any files that appear out of sync. Repairing video timestamps can help if a specific file is causing issues with playback, exporting or publishing, audio drift, and more.
If this does not help, you can try using the local video export or audio export options. If the project exports successfully, re-import the exported file into a new project or composition and then publish the newly created project or composition.
Emoji are not rendering correctly on a published video
Be sure you are following our guide for adding emojis as seen here: Text, emojis, and captions.

 

You may find on occasion that an emoji character doesn't render properly in your published or exported files. It's important to note that no emojis are supported in publishing or cloud exports; they will only render correctly in local exports.

 

You can work around this current limitation by searching for a .PNG image of the emoji and adding that as a layer in your project. This should render correctly in your exported project without any issues.
I can not publish my video project to Buzzsprout
You can try the following steps to get your project imported into Buzzsprout:
  1. Convert your composition to audio-only
  2. Re-publish your composition to Buzzsprout.

You can publish video projects using the Buzzsprout integration. However, Buzzsprout only uses the audio portion of your video. If you're working with large video projects, they might fail to publish altogether. Converting your composition to audio-only before publishing will help you avoid issues publishing to Buzzsprout from Descript.

Issues with publishing a Descript Classic project
If you're running into issues when publishing pages from Descript Classic projects, please keep in mind that Descript Classic projects are no longer supported. We suggest you try to convert your project to Storyboard by clicking the Descript logo and then the option "Copy to Storyboard." Once copied to the new Storyboard project then retry publishing the project.
I imported files using Edit in Descript
If you Imported files using Edit in Descript and you're having trouble publishing the project you can try the following:
  1. Download the original source files to your computer.
  2. Use the Replace file option to replace your project files with the newly downloaded source files
  3. After the files have been replaced try re-publishing your project. 
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