This article provides steps for potentially recorvering a recording made using the recorder in the main editor. If you encountered issues using the Quick Recorder, please reach out to our support team for assistance.
If you encounter a recording issue while using the in-app recorder, check to see if the recording file can be recovered.
- In the top bar, click Help > Debug > Open Folder > Open User Folder. The file could be in the "recordings" or "assets" folder.
- You will see a list of folders named by project ID. Sort these folders by date.
- Find a folder that was created or modified around the time you made the recording. Remember to check both the "recordings" or "assets" folders
- Open the folder to see if your recording file is there. If it is, you can copy it to your desktop and import it back into Descript.