My imported iPhone video looks washed out

When importing video to Descript, the video may have lost some saturation or appear "washed out". This occurs for users importing videos from iPhones while using the HDR video setting. Descript uses tone mapping to convert HDR pixel formats to SDR. Descript will do its best to preserve the colors of the HDR source video, but a perfectly accurate translation is not possible. If you find videos where the colors in Descript look muted (or dramatically different from the colors in Quicktime), please contact support.

Avoiding this issue in the future

If you frequently import videos recorded on iPhone, consider disabling automatic HDR from your iPhone settings.

Troubleshooting the issue (Mac)
  1. Right click your video in Finder
  2. Select Encode Selected Video Files
  3. Pick one of the H.264 options
  4. Click Continue; a copy of the video will get added to the same folder.

    Gif showing how to encode a iPhone video on Mac
  5. Once you've completed the above steps, you'll have an updated video file to add to Descript. If you've already imported the original file, you can use the replace file feature to add the newly updated video file to your project.
Troubleshooting the issue (Windows)
  1. You'll need to use a video encoder app. We recommend using HandBrake — an open-source video transcoder. Learn more about using HandBrake.
  2. When encoding your video, make sure to choose an H.264 option
  3. Once you've completed re-encoding your video, you'll have an updated video file to add to Descript. If you've already imported the original file, you can use the replace file feature to add the newly updated video file to your project.
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