Any time a new card is added to your Descript account, our merchant processor, Stripe, performs an authorization check on the card to verify its authenticity. This temporary charge may appear as a $0 or $1 authorization charge on the card. More details on Stripe's authorization process can be found here: Unexpected $1 charge on customer's bank statement
What do I do if my card fails an authorization check?
Rarely, your card issuing bank may flag a temporary authorization hold as too low to be considered valid and will decline the authorization. A declined authorization will be returned to Stripe, and the card will not be added to your Descript account.
If your card fails the authorization check:
- Please contact the card issuer and request that they allow for the card verification.
- Once completed, you may re-attempt adding your card and proceed with your order.