> ## Documentation Index
> Fetch the complete documentation index at: https://help.descript.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Failed Payments

> Resolve a declined or failed Descript payment.

We recommend trying these standard solutions if your payment fails and you cannot complete your purchase or need to re-subscribe after a subscription has been canceled for non-payment.

<AccordionGroup>
  <Accordion title="Check if you have sufficient funds">
    Please check your balance and ensure enough funds are available on the card to complete your purchase.
  </Accordion>

  <Accordion title="Make sure the information you entered is correct">
    One of the most common reasons for failed payments is typos. Ensure you've correctly entered the card number, expiration date, postal code, and security code.
  </Accordion>

  <Accordion title="Does your card need to be activated, or is it expired?">
    Make sure the card you are using hasn't expired. If you are using a new card, make sure it's been activated.
  </Accordion>

  <Accordion title="Contact your bank">
    Please contact your card provider for further help in determining the reason for the decline.
  </Accordion>

  <Accordion title="Try a different payment card">
    If you tried all the recommendations above but still cannot complete your payment, try using a different card to make the purchase.
  </Accordion>
</AccordionGroup>

<Note>
  **What happens if my subscription becomes past due?**

  There is a grace period for past-due accounts. Stripe, our billing service, will periodically send you payment retry emails. You will need to [update your billing information](/billing-payments-plans/update). Once this is done, we will automatically retry the payment, and you should be all set.

  If you do not update your billing information and pay the past-due balance, your subscription will be canceled and returned to a Free plan. If this happens, you can simply [resubscribe to continue using paid features](/billing-payments-plans/upgrade).
</Note>